FLEX Senior UX Researcher

Additional Information

Job Number 25033348

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP ()

Schedule Full Time

Located Remotely? N

Position Type Management

This is a temporary position.

With every journey, travel has the power to shape us and our world. Begin your journey as a Sr. Manager of User Experience Research at Marriott International, repeatedly voted 24 years in a row as one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

This role is hands-on actively conducting user research, while continuously advancing research methodologies in digital. Collaborating closely with designers and product stakeholders, this role drives execution across research areas : study design, screener & discussion guide design, recruiting, data processing and analysis, as well as preparing and socializing results. He / She / They will promote research best practices drawn from a variety of disciplines, continually seeking to improve research methods. The ideal candidate will have real world experience conducting research as part of the product development lifecycle, should be comfortable working in a fast paced environment, and be able to work collaboratively with peers and stakeholders in research execution.

This position is embedded in our Loyalty team and the work will specifically be within this product. This is a project-based role and will be essential to the future of the Marriott Bonvoy loyalty program.

CANDIDATE PROFILE

Education and Experience

5 years of relevant qualitative research experience plus 4 year undergraduate degree in relevant discipline

Demonstrated expertise in designing experiments, conducting qualitative research, and translating research to inform user-centered design decisions

Proven ability to collect and analyze user behavior through moderated and unmoderated research, surveys, benchmark studies, web analytics and customer feedback using online testing tools (e.g. User Testing, UserZoom, etc.)

Collaborative, highly-organized, and strong attention to detail

Stellar written, verbal, interpersonal, and presentation skills

You’re exactly who we’re looking for if you :

Possess exceptional qualitative and quantitative research skills, with the ability to translate and draw insights from data and can make appropriate recommendations using insights

Can balance user, business, and technical needs

Advocate for research and data though reports and in-person presentations

Lead with a user-centric mindset to drive impactful research

Thrive on creating innovative solutions to challenging user and business problems

Value deadlines, set realistic expectations around them and then meet them

Are comfortable with a culture of feedback and regular opportunities to critique and be critiqued

Pro-actively surface research insights to drive a more user-centered experience

Have extensive UserZoom and User Testing experience (i.e., conducting multi-methods research including both qualitative and quantitative studies)

Making recommendations that positively affect a large-scale loyalty program (e.g., travel or hospitality)

Nice to Have :

Experience managing / coaching other researchers and / or agency partners

Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce or travel space

Superior communication and interpersonal skills, including facilitation, presentation, storytelling

Has experience conducting in-person research (e.g., intercepts, focus groups, interviews)

Be comfortable in the unknown and have a natural curiosity and desire to seek answers

Experience conducting research on a large-scale loyalty program

Has conducted brainstorming workships with stakeholders, UX Design, etc.

CORE WORK ACTIVITIES

Demonstrating and Applying Discipline Knowledge :

Partner closely with designers and stakeholders to understand design questions, identify gaps in data, and use research to bring designs to life

Clearly explain research decision and findings to potential users, your team, and stakeholders

Identify future opportunities by keeping up to date with research methodology, design trends, societal shifts, and new technology

Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints

Provides subject matter expertise, including design of experiment, qualitative research methodology, and data triangulation to help meet user goals

Measurement & Analytics

You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights.

Ability to conduct user research, collect and synthesize quantitative and qualitative feedback and translate into an actionable design strategy

Comfortable with multiple qualitative, quantitative and mixed-method research, like surveys, usability testing, multivariate testing, A / B testing, etc.

Able to inform options / variables for A / B or multi-variate testing

Managing Work, Projects, and Policies

Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)

Successfully manages multiple assignments at once

Accepts critique and critiques work of others in a helpful and professional manner

Additional Responsibilities

Works independently with minimal supervision, but knows when issues should be escalated to manager

Develops relationships with members of other teams, and leverages those relationships to answer questions

Presents work with clarity and confidence; explains complex matters so that others can understand them

The pay range for this position is $52.06 to $78.61 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Salary : $52 - $79