What are the responsibilities and job description for the Front Desk Agent Full Time position at Marriott?
The primary purpose of the Front Desk Agent is to greet and serve guests in a professional, gracious
manner. Register guests; provide prompt and courteous service to the guest throughout their stay,
resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.
Essential Job Functions
- Greet guests immediately with a friendly, sincere welcome.
- Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
- Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
- Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations.
- Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
- Promptly complete the check-in and check-out process
- Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.
