What are the responsibilities and job description for the Front Desk Agent position at Marriott?
Seeking one full time and one part time associate for our front desk team. Shifts available include afternoon/evening shift and night audit shift.
Our desk team is service centric, so we are seeking individuals who can give great service, who will proactively engage with guests in the lobby, and are eager to meet and talk to new people daily. Starting wage is $13.00 per hour, full time associates have access to health benefits and paid time off.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests, complaints, and issues promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in a customer service role desirable, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy
- Proficient in using or capable of learning phone systems and computer software for reservations and guest stay management
- Knowledge of hotel operations and guest services a plus
- Ability to multitask and prioritize tasks in a multifaceted position
- Strong attention to detail and accuracy
- Flexibility to work various shifts, including evenings, weekends, and holidays
If you are passionate about providing exceptional guest experiences and have the necessary qualifications, we would love to hear from you. Join our team as a Front Desk Agent today!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Lafayette, IN 47905 (Required)
Work Location: In person
Salary : $13
