Front Desk Associate

Hotel Front Desk
Job Description

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Provide guests with room and hotel information, directions, amenities and local interests
• Process all check-outs including resolving any late and disputed charges.
• Secure payment, verify and adjust billing as needed
• Adapt to changes as instructed by guest or management
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Maintenance to resolve all guest issues and concerns.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Complete all required Marriott training and any additional training assigned by management.
• Attend daily and weekly meetings conducted by management.

• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages
• Input group or event information in the system as instructed by FOM
• Work with your team to achieve goals, such as enrollments
• Work with Housekeeping to ensure all rooms are ready for guests on time, recording any issues and relying to maintenance
• Act as a communication hub for all departments
• Check in and out all events and ensure event leaders have everything as outlined in their contract
• Other duties as assigned by Management

Requirements

• A warm, people-oriented demeanor
• Excellent communication skills
• A team-first attitude
• A gift for paying attention to the smallest details
• A self-starting eager to find solutions and answers on your own
• Savvy with technology
• Ability to work a varied schedule including nights, weekends, and holidays
• 1-year customer service experience minimum
• Hotel/reservations experience preferred
• Experience with Property Management Systems and/or FOSSE a big plus

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $17