General Manager for Marriott Hotel Central Florida

Are you an experienced Hotel leader with a passion for the hospitality industry? We are seeking a dynamic and results-driven individual to join our team as Hotel General Manager in beautiful Ocala, FL!

Responsibilities:

• Optimize financial performance.
• Set goals to achieve results.
• Lead and oversee all hotel operations, including guest services, sales, maintenance, housekeeping, laundry, and food & beverage.
• Maintain legal standards in occupational, health, fire, safety, food, lodging, and human trafficking.
• Meet all corporate deadlines.
• Teach and uphold all brand standards.
• Remain up to date and implement brand standard changes.
• Complete corporate training and become certified to train those as required.
• Enforce policies, refine operations manuals, SOP checklists, and databases to ensure smooth day-to-day operations.
• Maintain highly organized and efficient workspaces.
• Train, support and guide all front-line associates in all aspects of their roles.
• Understand and be able to perform any role in the hotel.
• Develop, mentor, encourage, and continuously coach employees to achieve both technical excellence and hone "soft skills" of ethics and interpersonal communication.
• Develop necessary intermediate steps to achieving results.
• Lead HR functions, including recruitment, training, employee development, and performance management.
• Create schedules, monitor adherence, and ensure a balanced workload for all team members.
• Lead and direct staff meetings.
• Maintain effective communication at all levels.
• Foster a positive work environment through team building activities and one-on-one check-ins with staff.
• Set targets for front-line workers, ensuring career progression and employee satisfaction.
• Discipline team members using positive re-direction techniques and formal write-ups as necessary.
• Supervise inventory management, conduct monthly inventory counts, and optimize resource utilization.
• Implement revenue and yield management strategies, monitor market trends, and review reservation reports.
• Manage basic IT, network, server, voice, PMS, and mission-critical services.
• Monitor and uphold procedures for control of supplies, keys, money, credit, and account access.
• Perform property walks daily.
• Inspect public spaces, guest rooms, exterior and assess all ongoing maintenance tasks daily.
• Embody the ideals of AUTHENTIC HOSPITALITY to ensure guest satisfaction and a welcoming work environment for all colleagues.
• Maintain an active and visible presence in public areas, greeting guests and assessing their level of satisfaction.
• Address all guest complaints and reviews.
• Intervene and completely document any guest and employee incidents.
• Promote and cultivate relationships with guests and potential clients.
• Meet with sales clients, host tours and assist in sales efforts.
• Maintain professional relationships with stakeholders, including government agencies, contractors, vendors, and community establishments.
• Stay current on industry trends, attend trade shows/conferences, and pursue continuing education.
• Make recommendations and implement any changes needed to meet and exceed company objectives.

Qualification Standards:

• Certified Marriott GM Required
• College degree or equivalent work experience.
• Three years of hotel experience, with three years in a supervisory or management role.
• Expert knowledge in hotel technology, software, management, and inventory management.
• Excellent communication and organizational skills.
• Advanced personnel/HR experience.

Physical Requirements:

The role involves sitting, standing, walking, visual acuity, and manual tasks both indoors and outdoors.

Candidate must have the ability to work flexible hours, including nights, weekends, and holidays.

Language:

Proficient in English, both written and verbal. Bi-lingual preferred.

Work Environment:

Moderate noise level in indoor and outdoor settings typical of the hospitality industry.

Other Qualifications:

Successful candidates must pass a comprehensive background and drug screening.

We are an equal opportunity employer.

If you are a motivated leader with a passion for delivering exceptional guest experiences, we invite you to apply for this exciting opportunity. Marriott is a perfect place to let your skills and dedication to AUTHENTIC HOSPITALITY shine brightly.

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Marriott: 3 years (Preferred)
• Hotel management: 2 years (Preferred)
• Hotel experience: 5 years (Preferred)

License/Certification:

• Marriott GM Certification (Required)

Ability to Relocate:

• Ocala, FL 34474: Relocate before starting work (Required)

Work Location: In person