General Manager, PerformanceGeneral Manager, Performance

Job Title: Hotel General Manager

Location: Remotely

Job Type: Full-time

Experience: Management, Property Leadership

About the Job:

We are seeking a highly experienced and skilled Hotel General Manager to lead our hotel team. The successful candidate will be responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring that guest satisfaction and product quality standards are met.

Responsibilities:

• Manage all areas of the hotel in accordance with brand standards, to achieve a friendly atmosphere of superior guest service and product quality.
• Provide exemplary performance standards for staff to follow.
• Lead by example, perform other duties as required by company / brand.
• Be involved in appropriate community and/or government affairs.
• Motivate and encourage staff to solve guest and associate-related concerns.
• Recognize good team performance on a continuous basis, through reward and recognition programs.
• Meet semi-annually with individual staff members on a one-to-one basis.
• Develop cross training opportunities throughout the hotel, and within the brand.
• Conduct performance evaluations for all employees, including department heads and supervisors.
• Maintain proper and confidential associate files, i.e. personnel files, medical files, investigative files etc.
• Aggressively reduce the number of accidents, and minimize workers compensation and unemployment claims and resulting costs.
• Possess and utilize excellent time management skills.
• Thoroughly understand and implement the Corporate and Brand service culture.
• Conduct one-on-ones with team leaders and team members bi-annually.
• Provide service training on quarterly basis, utilizing local classes, trainers and other corporate training resources.
• Maximize revenue through the Yield Management and inventory control systems.
• Minimize accident, workmen's compensation, and unemployment claims and resulting costs.
• Utilize budgets to teach assistant general manager and team supervisors to understand company financial objectives.
• Develop and communicate selling strategies, utilizing brand/corporate inventory control, reports and other forecasting tools.
• Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures.
• Implement and encourage hotel participation in corporate national sales and marketing programs.
• Communicate competitive market condition to team supervisors and corporate management.
• Review brand/corporate inventory controls and selling strategies daily.
• Continually solicit new business for the hotel.
• Network during breakfast and social hours to assist sales in uncovering business leads.
• Ensure all guest services and all associates understand hotel selling strategies.
• Keep current on local market conditions.
• Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.
• Maintain report with competitor hotels, lead sources, clients and the local community.
• Ensure that brand RFP/leads are responded to in a timely fashion.
• Manage sales department.
• Attend community relations meetings.
• Audit regularly to ensure guest rooms, public spaces, grounds, work and kitchen area meet sanitation and cleanliness standards.
• Coordinate preventive maintenance and general cleanliness programs, so that assets are well maintained, and guest satisfaction goals are achieved.
• Become certified in food handling within 60 days of assignment by approved health department/brand trainer.
• Analyze and implement actions and procedures that use brand / corporate recommendations for business success.
• Attend all regional /brand training seminars as deemed helpful to business success.
• Coordinate brand/corporate recommended and required room care programs (including sanitizing initiatives).
• Evaluate and implement changes to improve efficiency and productivity.
• Ensure compliance with all federal, state and local laws, tax laws, including exemption criteria, OSHA, EEOC, Wage Hour and Health laws.
• Act as a team leader and team player with all levels of staff.
• Necessary travel may be required as necessary.
• Participation in all mandatory job training and meeting is necessary and required.
• Adherence to property policies and procedures, compliance with the Employee Handbook, and/or other property documents is necessary and required.
• Immediate response to and/or report of any suspicious activities, threats, robberies, injuries etc.

Requirements:

• Minimum 5 years experience in hospitality industry.
• Strong leadership and communication skills.
• Ability to motivate and inspire team members.
• Excellent problem-solving and analytical skills.
• Familiarity with yield management and inventory control systems.
• Ability to analyze data and make informed decisions.
• Basic knowledge of computer software, such as Microsoft Office and Excel.
• Knowledge of Marriott International's operational policies and procedures.

Salary: $80,000 - $120,000 per year

Salary : $80,000 - $120,000