What are the responsibilities and job description for the Guest Experience Manager position at Marriott?
**Job Overview:**
The Guest Experience Manager at Marriott is responsible for delivering exceptional guest experiences through personalized assistance and proactive problem-solving.
**Key Responsibilities:
- Research and provide guests with information on local features, including shopping, dining, nightlife, and recreational destinations.
- Make travel arrangements for guests, including tours, reservations, and transportation.
- Assist guests with various services, such as spa appointments, tee times, tickets to special events, and restaurant reservations.
- Anticipate and meet the needs of guests with specific requirements.
- Coordinate the delivery of guest amenities and handle luggage assistance when necessary.
- Monitor guest inquiries and requests, ensuring timely follow-up and satisfaction.
- BUILD RELATIONSHIPS WITH LOCAL VENDORS AND SERVICE PROVIDERS TO ENSURE THE HIGHEST LEVEL OF GUEST SATISFACTION.
**Requirements:**
- Previous experience in a similar role or as a concierge.
- Extensive knowledge of the local area, including attractions, events, and activities.
- Excellent organizational and time management skills.
- Superb communication and interpersonal skills.
- Fluency in English; additional languages are an asset.
- High school diploma; degree in hospitality or related field preferred.
