What are the responsibilities and job description for the Guest Experience Specialist position at Marriott?
Role Summary
">The Concierge plays a vital role in delivering an exceptional guest experience by providing personalized assistance and guidance throughout their stay.
Key Responsibilities:
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- Offer expert advice on local features, including shopping, dining, nightlife, and recreational activities. ">
- Book travel arrangements, tours, and restaurant reservations for guests. ">
- Arrange spa appointments, tee times, tickets to events, and other personalized services. ">
- Handle special requests from guests with specific needs, ensuring their stay is seamless and enjoyable. ">
- Coordinate the delivery of guest amenities and provide luggage assistance when needed. ">
- Maintain accurate records of guest inquiries and requests, ensuring timely follow-up and satisfaction. ">
- Build and maintain relationships with local vendors and service providers. ">
Qualifications and Requirements:
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- Previous experience in a concierge or similar role, showcasing exceptional customer service skills. ">
- Thorough knowledge of the local area, including attractions, events, and activities. ">
- Excellent organizational, communication, and interpersonal skills. ">
- Fluency in English; additional languages are a valuable asset. ">
- High school diploma; degree in hospitality or relevant field preferred. ">
What We Offer
">Marriott provides a stimulating work environment, opportunities for career advancement, and a comprehensive benefits package.
