What are the responsibilities and job description for the Guest Services Representative position at Marriott?
Job Overview
At Marriott, we are committed to delivering exceptional guest experiences. As a Guest Services Representative, you will play a vital role in ensuring that our guests receive the highest level of service and attention to detail.
Key Responsibilities:
- Offer personalized assistance to guests, including recommending local attractions and activities.
- Make travel arrangements and reservations for guests.
- Provide exceptional customer service by responding promptly to guest requests and resolving any issues that may arise.
- Collaborate with local vendors and service providers to ensure seamless guest experiences.
- Maintain accurate records of guest interactions and requests.
Requirements:
- Previous experience in a customer-facing role with excellent communication skills.
- Knowledge of the local area and its attractions.
- Ability to work effectively in a fast-paced environment.
- Fluency in English; additional languages are an asset.
- High school diploma; degree in hospitality or relevant field preferred.
