What are the responsibilities and job description for the Hotel Operations Management Position position at Marriott?
Job Description
This role supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. The ideal candidate will have excellent customer service skills, be able to lead by example, and have a proven track record of improving guest and employee satisfaction.
Key Responsibilities:
This role supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. The ideal candidate will have excellent customer service skills, be able to lead by example, and have a proven track record of improving guest and employee satisfaction.
Key Responsibilities:
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
- Assists in ensuring that the team has the capabilities to meet expectations.
