What are the responsibilities and job description for the Overnight Bellman/Shuttle Driver (11pm-7am) position at Marriott?
- Warmly welcome guests, creating a positive first impression of hotel. Hold doors open while guests go through.
- Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community.
- Maintain effective communication within transportation staff, and with all hotel departments.
- Stay aware of issues relating to bell staff and general hotel operations.
- Attend meetings as scheduled.
- Be responsive to instructions and suggestions and work to resolve problems.
- Adhere to arrangements made and instruction relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc.
- Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans).
- Operate hotel vehicles in a safe manner and in accordance with established laws.
- Perform assigned duties associated with guest transportation (ex. maintain logs, show videos, etc.).
- Read, track and comply with guest transportation schedules established on a daily basis.
- Properly maintain and clean hotel vehicles.
- Must be able to drive a manual and automatic transmission vehicle
- Listen to and promptly act to correct guest problems and complaints.
- Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
- Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
- Listen, understand and respond immediately to customer and employee inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
- Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors, or other vehicles.
- Clearly communicate the features and services of the hotel facilities.
- Maintain an alert and attentive demeanor.
- Maintain cleanliness of the hotel vehicles by cleaning and washing them when appropriate.
- Take vehicles for periodic servicing and fueling as required.
- Pick up and deliver laundry to certain and specific designated locations as determined by the immediate supervisor.
- Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
- Complete a pre-driving checklist for vehicles on a daily basis insuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, transmission fluid, radiator fluid and gas at proper levels.
- Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, many of who will require patience and tolerance.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Certificates and Licenses: Valid State Driver’s License. Ability to pass a DOT physical required.
