What are the responsibilities and job description for the MyP&O Operations Analyst position at Mars Incorporated?
Job Description :
MyP&O Operations Analyst
Chicago, IL
Hybrid (on-site 2-3 days a week)
As a MyP&O Operations Analyst, you will be the first point of contact for customers, handling inbound and outbound calls to assist with inquiries, providing solutions, and delivering excellent customer experience. You will handle a variety of tasks, such as answering questions, resolving issues, and processing data while ensuring high levels of customer satisfaction.
What are we looking for?
- 2 years of experience - previous experience in Shared Service, Call Center, Service environment is an advantage
- Familiarity with HR systems, processes and practices, with ability to navigate computerized systems (i.e. Workday and Service Now)
- Ability to work efficiently with minimal supervision in a fast-paced environment with the ability to multi-task and capable of establishing priorities
- Ability to handle and maintain confidential and sensitive information with strong attention to detail
- Strong oral and written communication skills
- Ability to consistently deliver high quality customer service in a professional manner while managing high volume transactions
- Knowledge of the Spanish language a plus
What will be your key responsibilities?
What can you expect from Mars?
All applicants must have permanent legal authorization to work in the United States. Mars does not sponsor employment visas for this role.
This position is not eligible for relocation benefits.
LI-hybrid
LI-MS1
The base pay range for this position at commencement of employment is expected to be between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position mayalso include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offered and the employee's work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
USD 25.12 - USD 34.54
Salary : $25 - $35
