What are the responsibilities and job description for the Senior Learning Operations Specialist position at Mars, Incorporated?

Job Description :

Join us at Mars as a Senior Learning Operations Specialist and play a pivotal role in ensuring the seamless deployment of Mars University programs worldwide. As part of our global team, you will be instrumental in executing and overseeing learning operations activities, events and processes, and driving effectiveness and efficiency of execution. As a frontline contact for Centers of Expertise, trusted advisor on deployment-related matters and key coordinator supporting Senior Leadership programs on site, you will play a crucial role in enhancing customer and learner satisfaction and contributing to the success of global learning initiatives.

What will be your key responsibilities?

Deployment of global Mars learning programs, projects and initiatives

Ensure seamless deployment and delivery of global and regional Mars University activities by executing essential administrative tasks with the highest quality standards.
Manage and coordinate complex, high-profile global learning programs, overseeing logistics such as venue bookings, conference packages, and technology requirements. Ensure materials and equipment are ordered, stored, printed, and shipped on time and to the required standards.
Collaborate with internal and external stakeholders, including facilitators, guest speakers, and moderators, to align program schedules in coordination with program managers and COE representatives.
Support Senior Leadership Program deployment on-site, coordinating events in person, with approximately 20% travel required in the role.
Administer and maintain learning programs in Workday in collaboration with the System Administration team, ensuring curricula are accurately reflected, up to date, and accessible to relevant audiences.
Act as the primary point of contact for the Learning Operations Specialist, handling operational matters and escalations.
Lead the annual planning process for Learning Programs in partnership with global COE representatives.
Provide ongoing support to learners, ensuring a smooth learning experience.

Budget management

Oversee financial processes including managing purchase orders for logistics, technology, and training services. Ensure accurate invoice processing and cross-charging to maintain pass-through cost centers in alignment with S&F governance and best practices. Make sure pass-through cost centers are at zero balance at year-end.

Contribute to global and regional program pricing decisions by assessing costs related to materials, technology, venues, and vendor fees.Manage program budgets through designated cost centers, ensuring financial records are up to date and aligned with Mars University's cost management approach.

Maintain accurate financial tracking.

Continuous Improvement & Automation

Identify, recommend, and implement enhancements to learning operations processes, driving efficiency and effectiveness.

Lead initiatives for process simplification and automation, optimizing core workflows to improve operational performance and service delivery.

What we're seeking?

Candidates with 2-3 years of relevant professional experience, ideally in customer service or project management roles; with university degree or equivalent qualification.

Strong project management skills with attention to detail, demonstrated initiative and experience in change management.

Willing to travel up to 20% of time for business purposes.

Financial literacy and a solid understanding of financial concepts.

Exceptional interpersonal and communication abilities.

Outstanding organizational skills with a proactive mindset, focus on results and the ability to handle ambiguity and complexity in a fast-paced, dynamic environment.

Capability to identify potential challenges and propose effective solutions.

Self-motivated individual with the ability to work independently, managing tasks without supervision.

Proven experience in enhancing and managing customer-focused organizational solutions.

Strong analytical skills, with expertise in reporting and dashboards literacy.

Proficiency in MS Office; familiarity with Workday is a plus.

What can you expect from Mars?

Work with diverse and talented Associates, all guided by the Five Principles.

Join a purpose driven company, where we're striving to build the world we want tomorrow, today.

Best-in-class learning and development support from day one, including access to our in-house Mars University.

An industry competitive salary and benefits package, including company bonus.

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The base pay range for this position at commencement of employment is expected to be between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position mayalso include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offered and the employee's work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

USD 37.11 - USD 51.02

Salary : $37 - $51

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