What are the responsibilities and job description for the Sr. Director, Conversational AI / Employee Experience Platforms position at Mars, Incorporated?
Job Description :
Sr. Director, Conversational AI / Employee Experience Platforms
Being a company millions of people want to join, stay and grow with is a strategic priority for Mars Inc. Achieving such a brand and culture as an employer is incredibly difficult in such a competitive environment in many places around the world. Having a compelling Associate experience that enables associates to be their best through high quality technology is one vital key to achieving this goal.
This role will support achievement of this strategy by creating and driving cutting edge associate experiences with a well-defined Generative / Conversational AI, workflow automation and enterprise search strategy. This leader will be responsible for the definition, development & delivery of a portfolio of digital solutions and services that support the exceptional conversational AI and search experiences at Mars.
This modern technology leader will continue to be at the forefront of driving enterprise-wide adoption of Generative / Conversational AI, leveraging Now Platform to automate workflows, implement ServiceNow and other virtual assistants, driving adoption of AI search along with specialized cloud-based capabilities through the centers of excellence to develop and scale operational improvements, advanced analytics use cases and automation opportunities as applicable to global business services and operations.
What are we looking for?
- Bachelor's degree in IT, Business or relevant business function (e.g. Human Resources) or equivalent
- 10 years executive experience in IT, 5 years' experience specifically in Conversational AI / ML Ops, Automation technology.
- Deep understanding of LLM, Conversational AI technologies, Virtual Assistance Agents, AI Search and their applications to enhance user experience.
- Expertise with modern AI / ML algorithms, techniques, software, and their practical application to build enterprise scale solutions.
- Extensive experience is deploying ServiceNow ITOM, SPM, Source-to-pay (STP) or HRSD aligned with ServiceNow best practices.
- Experience with Configuring and customizing ServiceNow including Now Platform workflows using flow designer, service catalogue, UI, client scripts, business rules, UI actions etc.
- Integrating platform to system of record like Microsoft, Ariba, SAP, Workday and provide a connected experience across multiple search engines, conversational AI, VA services.
- An understanding of AI Search architecture along with the applicable ML, NLP / NLU algorithms to increase relevance and accuracy.
- Applications portfolio mgmt., budget management and stakeholder relationship management of global leaders.
- Experience deploying a global platform that supports multiple languages, catalogues, and knowledge bases.
- Strong leadership and people management skills, with a proven ability to lead and mentor direct and indirect teams to deliver high-quality results.
What will be your key responsibilities?
What can you expect from Mars?
LI-LD1
LI-Hybrid
TBDDT
The base pay range for this position at commencement of employment is expected to be between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position mayalso include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offered and the employee's work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
USD 296,080.00 - USD 407,110.00
