Flagship Store Director- M&M Store Times Square

Job Level:

People Leadership-P2

Job Description:

Job Title: Flagship Store Director- M&M Store Times Square

Mars does not sponsor visas for this role.

This position is not eligible for relocation benefits.

The primary focus of this role is to drive profit and sales within our One M&M’S Ecosystem Stores, while exemplifying passion and role modelling the One M&M’S brand and purpose. The Flagship Store Director strategically drives results to ensure success and accountability in every aspect of guest experience, store operations, talent management and people leadership. In addition, the Flagship Store Director may be responsible for more than one location. Each flagship store location has a distinctive annual NSV, P&L responsibility, inventory management, and staffing model which drives the job level and complexity of this role. The Flagship Store Director has overall responsibility for leading One M&M’S Ecosystem policies, procedures, Quality, and all food safety requirements (including compliance to external audits and local regulation) in store. We welcome unique personalities, just as our M&M’S brand is founded on our unique characters!

What will be your responsibilities?

PEOPLE LEADERSHIP

• Act as a Great Line Manager, using the Five Principles in all decision making
• Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a “fun kind” way to bring out the best in each other
• Provide direction and hold leaders accountable for the behaviors of an effective Manager on Duty, to ensure achievement of all sales objectives and goals
• Accountable for the strategy and execution of training, onboarding and development of all Associates to ensure that the store meets and/or exceeds quantifiable performance (e.g. Net Sales, Conversion, Average Dollar Sale, Units Per Transaction, and Inventory Shortage)
• Identify, develop, and leverage existing talent in store for effective succession planning
• Adapt leadership approach and demeanour in real time to match the shifting demands of different situations, including peak/slow seasons
• Exemplify The Five Principles and Associate Concept
  
  

Guest Experience

• Create an environment that drives sales through exceptional guest experiences
• Role model a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality
• Develop the leadership team to use resourcefulness with product knowledge and category components, keeping displays/spaces occupied and shoppable for guests to experience and enjoy
• Motivate the team to place a high priority on educating Associates on entertaining and selling to our guests
• Oversee all store experiences, bringing our brand to life
  
  

STORE OPERATIONS

• Adhere to and role model all Standard Operating Procedures
• Accountable for all areas of technology in store
• Create an environment that drives operational excellence throughout the store
• Oversight on presentation excellence to ensure all areas of the store are well prepared (neat clean, organized, operational and safe), allowing guests to shop with ease
• Accountable to ensure the reduction of waste across all areas of the store
• Ensures auditing events are completed by the leadership team, to local and/or company standards
• Drive Quality to achieve compliance in food regulation, local regulation, and auditing
• Accountable for proactively maintaining an agile and energised workforce, through a healthy payroll and staffing labor model
• Supervision of all store inventory and product merchandise
• Leads all Loss Prevention strategies
• Ensure sales are protected through maintaining all operational and administrative systems and processes
• Manages all store controllable expenses and the store’s Profit and Loss statement M&M’S
  
  

BRAND AMBASSADOR PRODUCT KNOWLEDGE

• M&M’S brand ambassador of all store products and experiences.
• This includes greeting and approaching all guests with a friendly and positive attitude
• Adapt approach and demeanour in real time to match the shifting demands of different situations to showcase product representation in key areas throughout the store
• Support the brand by directing the use of the classic character costumes at key times and locations throughout the store
• Internally, advocating for equity, inclusion and diversity, creating a unique team and role modelling allyship
• Externally, relating the brand purpose to guests, stakeholders and external partners, helping to enhance brand loyalty
• Store representative for One M&M’S Marketing Activities. Execution of seasonal, peak, and non-peak M&M’S brand marketing activities in store to drive business results
  
  

BUSINESS RESULTS

• Accountable for analysing daily and weekly sales results to business objectives and pivot if necessary
• Maximise profitability to identify potential opportunities for growth
• Develop the strategies and plans to achieve overall business growth through analysis, action planning, effective communication, and consistent accountability
• Ultimately responsible for upholding and coaching on all One M&M’S Ecosystem policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines
  
  

STAKEHOLDER MANAGEMENT COMMUNICATION

• Utilize sales data and consumer feedback to recommend changes to the central support team in a timely manner
• Responsible to ensure strong connections and consensus between the leadership team, other One M&M’S Ecosystem sites, and relevant internal and external business partners Strong collaboration with relevant P&O stakeholders to ensure all people practices, policies and procedures are fair and consistent
• Responsible for identification of local retail business trends, insights, opportunities, and community outreach, in partnership with One M&M’S Ecosystem May include other duties or assignments, as assigned by the One M&M’S Ecosystem Leadership team.
  
  

What are we looking for?

• Bachelors' degree preferred or equivalent experience required
• Minimum 5 years’ experience managing in a fast-paced retail or hospitality operation
• Minimum 3 years’ experience leading a team of managers
• Experienced in complex planning & organizational skills with strong business acumen Experience in balancing different levels of stakeholders
• Decisive in driving sales, operational excellence
  
  

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.
  
  

Skills:

Action Planning, Adaptive Mindset, Builds Customer Loyalty, Commercial Acumen, Costing and Budgeting, Customer and Market Analysis, Customer Service Delivery, Planning and Organizing, Policy and Procedures, Verbal Communication

Competencies:

Business Insight, Communicates Effectively, Customer Focus, Develops Talent, Drives Engagement, Drives Results, Ensures Accountability, Manages Complexity, Optimizes Work Processes, Plans and Aligns

The base pay range for this position at commencement of employment is expected to be between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offered and the employee’s work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

USD 133,060.00 - USD 182,958.00