What are the responsibilities and job description for the Duluth Area Manager position at Marsden Central?
Company Overview
Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.
Summary
The Area Manager is responsible for the day-to-day operational management of assigned accounts in the Duluth area. The Area Manager supervises and coordinates activities of associates including cleaning, safety and maintaining the contracted scope of work. Through strong communication and company support, the Area Manager will focus on five key areas:
Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.
Growth – Identifying opportunities that improve our client’s services and deliver growth.
Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.
Key Responsibilities
Oversee general cleanliness of assigned location and cleaning team: including but not limited to sweeping, mopping, dusting, trash pick-up and servicing restrooms.
Primary client contact person for assigned account. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues.
Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to Senior Operations Manager.
Complete safety audits and conduct safety training.
Assigns tasks to associates and inspects completed work for conformance to standards.
Assists the Sr. Operations Manager in coaching, developing and training staff to meet account needs. Identify and mentor associates to develop into the next generation of leaders.
Responsible for E-Hub time keeping and general payroll duties. Check timekeeping system to verify employees are / have been at job site.
Attend and actively participate in management meetings within region and at corporate.
Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the account.
This is a Monday-Friday position from 8:00am- 5:00pm. Must have flexibility to adapt to special events as needed.
Must have a coaching mindset and be a champion of your team
Skills and Qualifications
Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
Build authentic relationships within the organization, with customers, and with the community
Strong employee and client focus
Clearly demonstrates sound decision making, and creative problem-solving skills
Possess personal qualities of integrity, credibility, and commitment to organizational values
Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions
Proficient written and verbal English communication
Ability to work in a fast-paced environment with changing priorities
Experience Required
Minimum of 2 years of management experience. Must have experience managing front line service employees across multiple sites
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Previous budgeting and/or P&L experience preferred
Valid Driver’s License and proof of insurance
High school diploma or GED highly preferred
A pre-employment drug screen and criminal background check are required
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
AAP/EEO Statement
Marsden Central provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.
Summary
The Area Manager is responsible for the day-to-day operational management of assigned accounts in the Duluth area. The Area Manager supervises and coordinates activities of associates including cleaning, safety and maintaining the contracted scope of work. Through strong communication and company support, the Area Manager will focus on five key areas:
Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.
Growth – Identifying opportunities that improve our client’s services and deliver growth.
Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.
Key Responsibilities
Oversee general cleanliness of assigned location and cleaning team: including but not limited to sweeping, mopping, dusting, trash pick-up and servicing restrooms.
Primary client contact person for assigned account. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues.
Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to Senior Operations Manager.
Complete safety audits and conduct safety training.
Assigns tasks to associates and inspects completed work for conformance to standards.
Assists the Sr. Operations Manager in coaching, developing and training staff to meet account needs. Identify and mentor associates to develop into the next generation of leaders.
Responsible for E-Hub time keeping and general payroll duties. Check timekeeping system to verify employees are / have been at job site.
Attend and actively participate in management meetings within region and at corporate.
Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the account.
This is a Monday-Friday position from 8:00am- 5:00pm. Must have flexibility to adapt to special events as needed.
Must have a coaching mindset and be a champion of your team
Skills and Qualifications
Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
Build authentic relationships within the organization, with customers, and with the community
Strong employee and client focus
Clearly demonstrates sound decision making, and creative problem-solving skills
Possess personal qualities of integrity, credibility, and commitment to organizational values
Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions
Proficient written and verbal English communication
Ability to work in a fast-paced environment with changing priorities
Experience Required
Minimum of 2 years of management experience. Must have experience managing front line service employees across multiple sites
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Previous budgeting and/or P&L experience preferred
Valid Driver’s License and proof of insurance
High school diploma or GED highly preferred
A pre-employment drug screen and criminal background check are required
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
AAP/EEO Statement
Marsden Central provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
