Operations Manager

Job Description

Job Description

Company Overview

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide.  We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services.  Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization.  We believe in our employees.  We invest in our employees.  A career at Marsden means a career with a Company that will support your growth.

Position Summary                                                                                                                                        The Operations Manager oversees a team executing a high level of customer care for key accounts in West Chester, OH and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. The Operations Manager oversees all daily operations of the team, and will ensure a safe and respectful work environment for all.

Key Responsibilities

• Directs and manages key operational functions
• Develops and maintains relationships of trust and engagement with on-site client
• Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
• Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
• Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
• Builds a culture of work safety and leads by example with one's own safe behavior
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
• Conducts regular operations staff / training meetings with all direct reports
• Manages budget and controls expenses effectively
• Uses Microsoft Office-based cost management system to audit budget for account, which include : labor, supplies, leases and equipment

Skills and Qualifications

Education and Experience

Measures of Success

Business Conduct

AAP / EEO Statement

Marsden Services  and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.