What are the responsibilities and job description for the Client Communications Specialist position at Marsh Asia?
The Opportunity
As a Client Communications Specialist, you will report to the Client Communications Manager and work closely with the Employee Health & Benefits consulting teams. In this role, you will assist in developing content and strategies that engage clients' employees and enhance their benefit offerings. Responsibilities will include designing communication materials, managing project timelines, implementing digital communication tools and strategies, and creating Canva templates and Canva training sessions.
What can you expect to do?
Generous Benefits Package
Colleagues at MMA don’t simply work together; they challenge each other to push further, think smarter, and love what they’re doing together. Our shared purpose is to be there for our clients in the moments that matter. That’s why working at MMA is a unique, exceptional experience. And that’s why, at MMA, you can make a career that makes a difference.
Marsh McLennan Agency (MMA) is a full-service insurance, retirement, and risk management firm that specializes in providing proprietary solutions to small and middle market organizations dealing with the complexity of employee benefits and commercial insurance. As a subsidiary of Marsh, the world's largest broker and risk advisor, we provide clients with unparalleled access to local service, regional expertise and global resources. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, student loan repayment, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs.
We promote a culture of personal and professional growth and an environment where we ask our colleagues to challenge each other and themselves. We allow for people to bring their whole-self to work. We support flexible work arrangements and provide the technology to enable this. We expect mutual engagement, so colleagues who own their career and performance will thrive and have a real opportunity to craft their career path. We strive to provide growth opportunities and a platform to jump from with the safety net enabling great rewards and low risk. The biggest risks we ask people to take are to plan for success and engage honestly with a positive and solutions focused attitude.
As a Client Communications Specialist, you will report to the Client Communications Manager and work closely with the Employee Health & Benefits consulting teams. In this role, you will assist in developing content and strategies that engage clients' employees and enhance their benefit offerings. Responsibilities will include designing communication materials, managing project timelines, implementing digital communication tools and strategies, and creating Canva templates and Canva training sessions.
What can you expect to do?
- Support the creation and adaptation of high-impact client communications and written materials, including benefit guides, flyers, announcement emails, educational videos, and basic landing pages.
- Assist with the implementation of communication strategies to increase employee engagement with benefit plans.
- Work closely with the Client Communications Manager to build the team and support additional client offerings.
- Follow industry trends and reporting information back to the team.
- Enrich relationships with current clients and identify opportunities for strategic deliverables.
- Stay informed about the latest Canva features and updates, conduct training sessions, and provide support to colleagues whenever necessary.
Generous Benefits Package
- Comprehensive medical, dental and vision plans
- 401K and company match program
- Competitive paid time off programs ensure you have time to recharge including 15 vacation days, 3 personal days, 10 holidays, 2 floating holidays, and 4 days for learning & development
- Company-paid life and disability
- Employee Stock Purchase Plan
- Paid parental leave
- Culture of respect that practices everything we preach
- Respect for the entrepreneurial spirit
- Place to grow, to be challenged – but also to feel that you belong
- Special way to give back to your community
- Entrepreneurial work environment and leadership style
- Office spaces designed to maximize innovation and collaboration
- A focus on taking time to celebrate success and build relationships
- Advance your career with MMA University
- Designation programs & CE courses
- Mentorship and leadership development programs
- Onsite learning opportunities
- Be appreciated and rewarded for your work
- Tuition reimbursement
- 1-2 years of work experience in Corporate Marketing or Communications
- Intermediate knowledge of graphic design and content creation
- Experience with Adobe InDesign, Canva, and Squarespace
- Excellent oral and written communication skills
- Strong time management skills and the ability to work independently and with a team to create, manage, and meet deadlines
- Pragmatic self-starter who has an appetite for learning and ability to work independently
- Flexibility and the ability to prioritize tasks as necessary
- Bachelor’s degree in communications or marketing
- Experience with Employee Health & Benefits and/or Human Resources
- Passion, creativity, and proactivity.
- Interested in content creation and learning new tools.
- Ability to produce high-quality, high-volume deliverables quickly in a dynamic environment.
- A strong spirit of collaboration and a sense of humor!
Colleagues at MMA don’t simply work together; they challenge each other to push further, think smarter, and love what they’re doing together. Our shared purpose is to be there for our clients in the moments that matter. That’s why working at MMA is a unique, exceptional experience. And that’s why, at MMA, you can make a career that makes a difference.
Marsh McLennan Agency (MMA) is a full-service insurance, retirement, and risk management firm that specializes in providing proprietary solutions to small and middle market organizations dealing with the complexity of employee benefits and commercial insurance. As a subsidiary of Marsh, the world's largest broker and risk advisor, we provide clients with unparalleled access to local service, regional expertise and global resources. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, student loan repayment, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs.
We promote a culture of personal and professional growth and an environment where we ask our colleagues to challenge each other and themselves. We allow for people to bring their whole-self to work. We support flexible work arrangements and provide the technology to enable this. We expect mutual engagement, so colleagues who own their career and performance will thrive and have a real opportunity to craft their career path. We strive to provide growth opportunities and a platform to jump from with the safety net enabling great rewards and low risk. The biggest risks we ask people to take are to plan for success and engage honestly with a positive and solutions focused attitude.
