Infrastructure Admin

MarshBerry is growing! We are seeking an Infrastructure Administrator to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve, and realize their career goals. We offer competitive benefits, hybrid work schedules, new challenges, and learning experiences.

Job Details

Position Summary:
The Infrastructure Administrator is responsible for the day-to-day operations and maintenance of MarshBerry’s IT infrastructure. The Infrastructure Administrator will monitor, manage, and support hardware, software, networks, and systems to ensure optimal performance and availability. The Infrastructure Administrator will work to ensure that MarshBerry’s systems are secure by detecting and remediating vulnerabilities and potential threats to users and devices.

Responsibilities:

• Monitor IT Systems: Regularly check the health of servers, networks, and systems to ensure they are functioning efficiently.
• Perform Maintenance: Execute routine maintenance tasks such as software updates, patches, backups, and hardware upgrades.
• Troubleshoot Issues: Identify and resolve technical problems related to hardware, software, and network components.
• User Support: Provide support to end-users, addressing and resolving IT-related inquiries and issues.
• Documentation: Maintain accurate records of system configurations, changes, and troubleshooting procedures.
• Risk Management: Implement basic security measures to protect systems and data, including firewalls, antivirus, and access controls.
• Collaboration: Work closely with senior IT staff and other business leaders and colleagues to support IT initiatives and projects.
• Continuous Improvement: Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of IT Infrastructure services. Stay current with industry trends, technologies, and best practices to maintain a high level of expertise.

• Reporting: Assist with the creation of reports and alerts to proactively diagnose potential issues that may affect the infrastructure.

• Cultivate and maintain effective relationships with potential internal/external clients, partners and stakeholders that can directly or indirectly lead to revenue generation for all MarshBerry services.

• Special projects and tasks as assigned.

Selection Criteria

Education & Experience:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field is preferred or the equivalent of 3 years of professional experience.
• 3 years experience supporting Windows 10/11 and Windows Server (2019 )

• 2 years experience working with Microsoft Exchange Online.
• 2 years experience working with System Management tools like Microsoft Intune.
• 3 years experience using a Windows scripting language such as PowerShell.
• 2 years experience administrating Microsoft 365 suite.
• 2 years experience working with Entra and Active Directory.
• Experience with Meraki or Cisco Networking and Veeam Backup and Replication is a plus.

Other:

• Professional experience supporting users in a cloud environment.

• Prior experience using a formalized ticketing system to track issues and requests.
• Advanced networking skills and ability to troubleshoot common network issues.
• Proven experience taking complex solutions from concept to completion.
• Able to quickly grasp both business and technical concepts and solve difficult technical problems by leveraging available resources.
• Strong verbal and written communication skills with ability to adjust content and delivery based on the audience.
• Willingness and ability to provide guidance and direction to team members.

• Self-starter with advanced problem-solving skills.
• Customer service mindset.
• Able to prioritize and thrive in stressful situations.
• Driven to learn and stay current in an ever-changing technical landscape.

Working at MarshBerry

Who We Are:

MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all.

What We Do:

MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers, as well as wealth and retirement plan advisors. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the financial services industry for providing innovative and customized solutions to our clients, with whom we build trusted advisor relationships. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline to help them reach their strategic goals.

It’s one thing to be recognized as experts in our field, it is another to be noteworthy based on the sentiment and feedback of our team. MarshBerry has been recently awarded the following:

• Crain’s Best Employers in Ohio
• The Nation’s Best and Brightest in Wellness
• North Coast 99
• Top Work Places – The Plain Dealer
• Weatherhead 100
• West Michigan’s Best and Brightest Companies to Work for

To learn more about MarshBerry, visit www.marshberry.com.

We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.