What are the responsibilities and job description for the Claims Consultant - Property & Casualty position at Marsh LLC?

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Claims Consultant (Property & Casualty) at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

Applicants must be within driving distance to one of the following MMA Southeast office locations and able to commute to the office a minimum of three days per week :

Atlanta Northside (Ironwood)

North Atlanta (Alpharetta)

Birmingham, AL

Chattanooga, TN

Jackson, MS

Lexington, KY

A day in the life.

As a Claims Consultant (Property & Casualty ), you will :

Claims Management :

Ability to proactively advocate on P&C claims from initial report of claim through resolution while effectively communicating with client and internal team members on the status of the claim.
Mitigate client claim exposures through the strategic management of claims.
Ability to negotiate with adjusters on behalf of clients to have positive outcomes related to claims.
Proficiently maintain agency management system data for accuracy.
Organize and participate in claim review meetings and new business presentations as requested.
Perform other specific claims related duties as assigned.

Claims Expertise :

Be a trusted claims specialist in the marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.

Continue to drive for further education and knowledge; stay ahead of trends within coverage issues and claims technical skills.

Provide coverage and claims strategy advice to clients and internal team members.

Educate team members and clients through intentional training and education platforms on claims, handling of claims and claims case studies.

Claims Trending & Analysis :

Monitor trending within claims activity; communicate effectively with agency teams for awareness of any coverage issues or pending carrier issues.

Remit claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk.

Provide recommendations to the internal marketing, sales and service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.

Carrier Relationships :

Build strong carrier relationships with adjusters and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives.

Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

Minimum 5 year’s previous P&C claims experience preferred.

Multi-line carrier or brokerage claims experience required.

Bachelor’s degree or equivalent work experience in related field preferred.

Professional designations a plus.

Excellent written, oral and interpersonal communication skills.

Excellent analytical, project management and problem-solving skills.

An ability to influence and negotiate with all stakeholders to achieve desired outcomes.

Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.

Well organized, self-motivated, willingness to learn, attention to detail.

Computer proficiency with system of records, web-based tools, and Microsoft Office Suite.

Established priorities and organizes time efficiently to ensure meeting or exceeding deadlines.

A shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

Medical, dental and vision insurance

401K and company match program

Company-paid life and disability

Generous paid time off programs

Employee assistance program (EAP)

Volunteer paid time off (VTO)

Career mobility

Employee networking groups

Tuition reimbursement and professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

To learn more about a career at MMA, check us out online : or flip through our recruiting brochure :

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.

MMASE

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