What are the responsibilities and job description for the Operations Supervisor - Austin, Texas position at Marsh LLC?

Marsh is seeking candidates for the following position based in the Austin Lakeline office :

Operations Supervisor

Marsh USA is the world’s largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 30,000 employees worldwide and operations in more than 130 countries, we are looking for talented professionals who want to make a difference and develop skills for success in a fast-changing environment.

We are seeking Operations Supervisors to join us as we scale up our growing Account Coordination department based in our Austin office. This opportunity will open the doors to a career with one of the leading global insurance brokerage and risk management firms during an exciting time of expansion and transformation.

What can you expect?

You will supervise a highly skilled team of Account Coordinators and Account Representatives who support our client-facing colleagues with renewal coordination and document creation
You will build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company
You will work closely with the Account Coordinator Manager and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating / resolving any escalated service issues, and playing a key role in the growth of the department
You will attend a robust training program of classroom, side-by-side, and on-the-job training; we will provide the required insurance knowledge to be successful while learning our systems

What is in it for you?

A foot in the door at Fortune 500 company - this role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge, and enhance your skills

A culture of internal mobility, diversity, and inclusion, in a collaborative environment with a casual dress code

A company-wide emphasis on Corporate Social Responsibility - all colleagues receive 8 hours of paid time off for volunteering, with the option to join our organized group activities

Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more

Hybrid work opportunities to ensure a healthy work / life balance

A convenient North Austin location near the Lakeline MetroRail station, with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food service

Benefits like Medical, Dental, Vision, STD / LTD and Life Insurance, a generous 401k match and PTO allowance, Employee Stock Purchase program, and Tuition Reimbursement, with benefits starting Day 1 (401k match starts after one year of service)

We will count on you to :

Supervise a team of Account Coordinators and Account Representatives to ensure the consistency, quality, and accuracy of work being completed

Collaborate directly with remote members of our client support team to provide excellent client service

Manage a small group of clients to remain current

Continuously identify areas for process improvement to increase efficiencies as well as participate, monitor and / or oversee the initiatives

Manage and lead team members on a day-to-day basis to ensure service levels are met, measure and analyze team productivity, and manage and prioritize the team’s workload to ensure high-quality outcomes

Coach team members to develop them into effective, successful high performers

Lead and / or participate in stakeholder engagement sessions and work in partnership with client teams to improve the client experience

Maintain adequate staffing and build talent bench strength

Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into production

Remain current by understanding and following all Marsh compliance, professional, and transparency standards

What you need to have :

Strong communication skills - you will speak to leaders and collaborate with client teams who are remote, effective verbal and written communication is key

Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines

Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook

Managerial aptitude - desire to coach, mentor, and develop the team you are supervising

Ability to work and adjust in a fast-paced and dynamic environment as needed in order to support the needs of the business

What makes you stand out :

5 years of total work experience, with 3 years in insurance or financial services

3 years’ prior lead / supervisory experience preferred

Bachelor’s Degree

Experience in Commercial Lines Insurance

Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done

We Are Marsh

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE : MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses : Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK .

Marsh & McLennan Companies and its Affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.

LI-TS1

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Salary : $24

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