What are the responsibilities and job description for the Customer Service Specialist position at Marsh McLennan?
Job Title: Part-Time Remote Customer Service Specialist
Location: Remote (United States)
Company: Marsh McLennan
About Marsh McLennan:
Marsh McLennan is the world’s leading professional services firm in the areas of risk, strategy, and people. We provide clients with innovative solutions to manage risk and achieve growth. With a diverse and talented team of professionals, we are dedicated to helping our clients navigate complex challenges with confidence.
Job Description:
We are looking for a Part-Time Remote Customer Service Specialist to join our dynamic team at Marsh McLennan. In this role, you will provide exceptional customer service support to our clients, ensuring a smooth experience with our services and helping resolve inquiries in a timely and professional manner. This is a remote, part-time position offering flexible hours, making it ideal for individuals seeking work-life balance.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Assist customers with a variety of issues, including account inquiries, product information, and service troubleshooting.
- Resolve client concerns by investigating issues, offering solutions, and following up to ensure satisfaction.
- Maintain and update client records, ensuring accuracy and confidentiality.
- Work closely with internal teams to resolve issues and ensure customer needs are met.
- Collaborate with colleagues to improve processes and customer experience.
- Provide feedback and suggestions to enhance service offerings and customer satisfaction.
Qualifications:
- Education: High school diploma or equivalent; some college coursework preferred.
- Experience: Minimum of 1-2 years in customer service or related field, preferably in a remote or virtual setting.
- Skills:
- Strong communication skills (both written and verbal).
- Ability to remain calm and professional in stressful situations.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively.
- Attributes:
- Empathetic and customer-focused with a passion for helping others.
- Team-oriented with a collaborative mindset.
- Self-motivated and reliable with the ability to meet deadlines.
What We Offer:
- Competitive hourly wage with performance-based incentives.
- Flexible part-time hours to fit your schedule.
- Work-from-home flexibility.
- Opportunity for growth and career development within Marsh McLennan.
- A supportive and inclusive team culture.
