Oliver Wyman - IT Program Manager - Boston

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies. Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

The Program Manager is responsible for leading and coordinating key IT initiatives to ensure alignment with company strategy, commitments, and goals. This role involves implementing best practices, maintaining system integrity, and driving continuous improvement to enhance the efficiency of IT projects, operations, and financial reporting processes. The ideal candidate will have a strong background in IT project management, experience with PSA (Professional Service Automation) software, and a solid understanding of financial management practices, as well as expertise in system integration. This is an internal role that supports projects and teams within Oliver Wyman. While our core business is consulting, this position is not focused on consulting services.

This is a hybrid role that requires 3 days per week in the office. There is no option to be fully remote.

Key Responsibilities:

• Develop and track a comprehensive Program Plan for the OW Professional Automation Services platform with defined objectives, deliverables, and communication plans.
• Ensure the successful delivery of all initiatives related to the OW PSA platform, managing dependencies with other systems and coordinating project scope, objectives, and deliverables with stakeholders.
• Manage project resources and budget to ensure objectives are met.
• Partner with Tech managers to ensure roles and expectations are clearly defined and understood for each project.
• Identify critical paths and risks within projects; track and facilitate mitigation of these risks.
• Create and maintain relationships with stakeholders, managing expectations effectively.
• Maintain comprehensive project documentation and report project health and status utilizing agreed project management systems and tools.
• Collaborate with cross-functional teams to ensure the platform meets the needs of Professional Services and project management.
  
  

Qualifications:

• Bachelor's degree in Computer Science, MIS, business, or equivalent experience.
• 5 years of Program Management experience.
• Project management certifications preferred.
• Expertise of IT project management methodologies, both Agile and Waterfall.
• Proven experience as a Scrum Master, preferably with Jira or ADO.
• Experience managing financial-related projects and ERP systems. Familiarity with Salesforce and its integration capabilities is highly desirable.
• Strong understanding of Professional Services operations and financial management principles.
• Strong knowledge of project management framework, information management practices and IT solution delivery processes, procedures, and toolsets.
• Knowledge of budget, invoicing, and project financials.
• Excellent analytical and technical skills
• English fluency (written and spoken) required.
  
  

Skills and Attributes:

• Strong communicator, in both verbal and written form, able to articulate concepts and ideas, break through barriers, engage people, and work effectively with others under pressure.
• Strong interpersonal skills, including teamwork, facilitation, negotiation, and consensus building skills.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Excellent planning and organizational skills.
• Excellent customer and/or client service orientation.
• Polished and professional demeanor.
• Ability to plan and facilitate effective meetings and good presentation skills.
• Ability to manage multiple projects.
• Candidates must possess full professional proficiency in both written and spoken English
  
  

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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