What are the responsibilities and job description for the Senior Analyst - Onsite Technical Support position at Marsh McLennan?
Performs installations, trains, maintenance, troubleshoots and repairs of all Business Unit desktop hardware/software technologies.
Performs activations and supports iPhone devices.
Assists with setup, and operation of audio visual hardware as; required by end user.
Determines appropriate hardware/software based on corporate policy and end user requirements.
Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues.
Escalates incident, and questions to appropriate support groups.
Supports events, such as infrastructure changes, software releases and BCP etc.
Provides timely updates to Management about service issues, when appropriate.
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
Assists administration and maintenance of non-desktop Technology Infrastructure component’s at the request of other Service Towers.
May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.
Uses corporate Incident Management System to record and track all support work.
Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
Performs time tracking tasks, as required.
May assist with the procurement of hardware and software.
Supports team’s abilities and functions through positive customer relations.
Contributes to, improvement/enhancement of processes and procedures.
Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
Performs related duties as assigned by management.
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
R_296048
Performs activations and supports iPhone devices.
Assists with setup, and operation of audio visual hardware as; required by end user.
Determines appropriate hardware/software based on corporate policy and end user requirements.
Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues.
Escalates incident, and questions to appropriate support groups.
Supports events, such as infrastructure changes, software releases and BCP etc.
Provides timely updates to Management about service issues, when appropriate.
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
Assists administration and maintenance of non-desktop Technology Infrastructure component’s at the request of other Service Towers.
May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.
Uses corporate Incident Management System to record and track all support work.
Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
Performs time tracking tasks, as required.
May assist with the procurement of hardware and software.
Supports team’s abilities and functions through positive customer relations.
Contributes to, improvement/enhancement of processes and procedures.
Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
Performs related duties as assigned by management.
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
R_296048
Salary : $24
