Assistant Property Manager

Assistant Property Manager

The Assistant Property Manager plays a crucial role in ensuring the efficient operation of the property by supporting financial management, resident relations, lease renewals, and maintenance coordination. This position requires strong organizational, communication, and problem-solving skills to enhance the overall resident experience while maintaining the property’s financial and operational goals.

Key Responsibilities:

Property and Maintenance:

• Conduct property inspections of common areas and buildings/breezeways alongside the Property Manager to maintain safety and curb appeal.
• Issue and track compliance of violation letters sent to residents.
• Organize and oversee weekly service request follow-ups, ensuring completion by the end of the week, with emergencies followed up within 24 hours.
• Coordinate with the maintenance team to track ongoing unit work and ensure timely completion.
• Work as the liaison between the leasing team/ Director and Service Director to ensure adequate inventory is available at all times (to show).
• Ensure show units, models, amenities, and common areas are always in the best marketable condition.
  • Oversee and coordinate the leasing team's routine inspection of the above areas and “puffing” vacant units regularly.

Financial Management:

• Oversee the completion of Conservice delinquency letters.
• Assist with monthly collections reports and pre-bill preparation for the property.
• Manage asset input in OneSite to ensure accurate financial tracking.
• Organize and code invoices weekly and compare the Weekly Register with submitted invoices.
• Support the Property Manager by entering financial data into budget templates for variance reports.
• Assist with monthly variance reports and capital projects.
• Contribute to budget preparation and presentations during the 2nd and 3rd quarters.

Lease Renewals:

• Oversee the renewal strategy and worksheet completion.
• Collaborate with the Property Manager to review and provide feedback on the retention strategy.
• Send renewal offers and reminder letters.
• Work with the leasing team to conduct follow-up renewal calls and complete renewal packets before month-end closeout.
• Maintain an updated renewal tracking spreadsheet with lease terms and trade values.
• Provide weekly renewal data and feedback on retention numbers for weekly reporting.
• Verify renewal lease accuracy before sending it to residents.

Resident Retention and Management:

• Develop and implement resident engagement programs and promotions.
• Ensure timely distribution of flyers and emails related to resident events.
• Manage quarterly newsletters.
• Collaborate with the team to develop and track social media content. Ensure posts are scheduled timely and in line with the marketing strategy.
• Oversee resident file compliance, including insurance, pet information, lease documentation, and notices.
• Address resident complaints and policy violations, focusing on personal service and timely resolution.
• Work with the Property Manager to escalate issues that require further attention.

Additional Responsibilities:

• Foster a competitive and positive team environment.
• Provide insight and recommendations on unit remodels and upgrades.
• Assist in training new associates based on the company’s training checklist.

Qualifications

Qualifications & Skills:

• Education & Experience: A high school diploma or equivalent is required; an Associate’s or Bachelor’s degree in Business, Real Estate, or a related field is preferred. Prior experience in property management, leasing, real estate, or CAM designation from NAAEI is a plus.
• Technical Skills: Proficiency in OneSite or similar property management software. Strong skills in Microsoft Office (Excel, Word, Outlook). Experience with Sprout Social, Canva, or similar is a plus.
• Communication & Interpersonal Skills: Ability to communicate effectively with residents, team members, and external vendors. Customer service-oriented with a focus on resident satisfaction.
• Organizational Skills: Ability to prioritize multiple tasks, meet deadlines, and maintain accuracy in financial and resident data management.
• Problem-Solving: Proactive in identifying and resolving property-related concerns.

Compensation & Benefits:

• Competitive salary based on experience.
• Comprehensive benefit package to include medical, dental, vision and 401K.
• Paid time off and holidays.
• Professional development and training opportunities.