What are the responsibilities and job description for the CSR - Customer Service Representative position at Marsha Weatherwax Allstate Insurance Agency?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, file claims, and ensure a positive experience . The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance the overall customer experience.
- Assist in processing claims.
- Stay updated on product knowledge and company policies.
- Participate in training sessions to improve skills and knowledge.
Skills
- Proficiency in English; or multilingual abilities are a plus.
- Strong customer service skills with a focus on client satisfaction.
- Experience in an office environment or call center preferred.
- Ability to type efficiently while engaging with customers.
- Familiarity with computerized systems for managing customer interactions.
- Excellent collaboration skills to work effectively within a team.
- Strong problem-solving abilities and attention to detail.
Join us as we strive to deliver outstanding service to our customers!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Hayes, VA 23072 (Required)
Work Location: In person
Salary : $14 - $16