What are the responsibilities and job description for the Customer Service Representative position at Marshall's Specialty Services (HVAC)?
Marshall’s Specialty Services is looking for a Part-Time/Full-Time Customer Service Representative to join our expanding and dynamic team!
We're a well-respected HVAC company serving Lane County, OR since 1948. We care about our customers, employees, and quality of work. If you are detail-oriented, organized, and enjoy helping others, we want to hear from you!
As a CSR, you will be the first point of contact for our customers. You will be answering phones and providing administrative support to all departments within the company. The ideal candidate will have top notch computer skills, exceptional time and process management skills, be self-driven, adaptable and a problem solver. We will provide training on each new task you are introduced to, so you won't be placed in a "sink or swim" situation.
Work Hours: Monday through Friday, 8:00 PM - 5:00 PM - Additional hours may be requested seasonally during peak seasons.
Location: Springfield, OR
Pay: $18.00 - $20.00/hour, depending on experience. This is a non-exempt full-time position.
Start Date: Mid February, 2025
Key Responsibilities:
- Answer incoming calls, texts, emails, and messages, providing exceptional customer support.
- Record customers interactions in internal system for cross-functional awareness
- Cover front desk duties during the Receptionist’s lunch break.
- Perform various administrative tasks such as scheduling, data entry, equipment registration, and reminder calls for inspections.
- Assist with office organization, team events, and processing customer inquiries.
- Help with seasonal tasks in the Service Department, including scheduling and processing filter or parts sales.
- Work closely with all departments to ensure smooth office operations.
Qualifications:
- High School Diploma or GED
- 1 year experience managing a multi-line phone system (preferred)
- 1 year customer service experience (preferred)
- Proficient with computer software, especially Google Suite (preferred)
- Experience with ServiceTitan or a similar CRM software (preferred)
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Highly organized, punctual, and self-motivated
- English fluency in reading, writing, and speaking
- Medical, dental, vision, and life insurance - 100% of employee-based premiums are paid by the company!
- Paid Vacation & Holidays
- 401(k) with employer contributions
- Flexible Spending Account
Salary : $18 - $20
