Customer Support Specialist - Entry Level

Marshall Scientific is the perfect place to find an exciting opportunity in a fast-paced, dynamic environment!

We're a leading provider of high-quality new and refurbished laboratory equipment to universities, hospitals, and research labs worldwide. Our team is made up of people who love their job and are passionate about the important work we do in the scientific community, including supporting Hospitals, Universities and Private Research Labs around the world.

As a member of our Customer Service Team, you'll be the first point of contact for our customers. We're seeking a motivated self-starter who takes pride in providing top-notch service and is eager to learn on the job. Some of your responsibilities will include:

• Answering incoming phone calls and Live Chat inquiries in a professional and helpful manner.
• Providing accurate answers to customers' questions and researching product specifications to ensure customers receive the right equipment for their needs.
• Assisting with product comparative price analysis to help customers make informed purchasing decisions.
• Providing order status updates and setting appropriate expectations regarding order processing and shipment times to ensure customers are informed and satisfied.
• Finding resolutions to customer concerns by identifying issues and determining the best course of action, ensuring that customers are satisfied with the outcome.
• Helping to identify and log website discrepancies/errors to ensure that our website is functioning properly.
• Proactively developing knowledge and a basic understanding of our vast product offerings to provide the best possible service to our customers.
• Responding to Customer Service email inquiries through CRM engagement, ensuring that customers receive prompt and helpful responses.
• Collaborating with Marketing Department, as needed, to develop content for our eCommerce platforms.
• Contacting product manufacturers for current product lead times as needed to ensure that customers receive accurate information about when their equipment will be available.

In this role, you'll play a crucial part in our team's success by helping to identify issues and resolve customer concerns. Don't worry if you don't have prior experience in the Biotechnology Field - we provide a supportive and dynamic workplace where you can build industry knowledge. Plus, we offer a fun and upbeat culture and great opportunities for career growth. We love to promote from within and encourage our team to develop their skills.

We offer a generous benefits package, including a $1,000 Hiring Bonus*, Vacation Pay, Sick Leave, Paid Holidays, Retirement Plan with Matching, Health Insurance, Tuition Reimbursement, Annual Home Fitness Equipment/Gym Membership Allowance, and more!

If you thrive in a fast-paced, ever-changing environment and bring a professional, helpful attitude, we’d love to hear from you! Join our dynamic team, where we work together like a family—supporting, collaborating, and making a difference every day. We can’t wait to welcome you aboard!

*Hiring Bonus to be paid after six months of employment.

Job Type: Full-time

Pay: $38,500.00 - $41,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Hampton, NH 03842 (Preferred)

Work Location: In person

Salary : $38,500 - $41,600