QC Analyst

Job Title: Senior QC Analyst / Lean Practitioner

Location: Washington, DC (Hybrid - 1-2 Days Onsite)

Duration: Long Term

Job Overview

We are seeking a Senior QC Analyst with extensive experience in quality control and continuous improvement methodologies. The ideal candidate will be responsible for ensuring that products and services meet predefined quality standards and customer requirements. You will lead efforts in continuous improvement by implementing Lean and Six Sigma methodologies across the organization. This role requires interaction with various project teams, including architects, business analysts, project managers, and developers to ensure the successful development, testing, and implementation of project requirements. The Senior QC Analyst will also play a key role in the Capability Maturity Model Integration (CMMI) appraisal process, ensuring process improvements and operational discipline.

Key Responsibilities

• Quality Control Oversight: Monitor and evaluate QC tasks, develop and lead the execution of improvement plans, and ensure adherence to Amtrak’s QC processes.
• Continuous Improvement (CI): Implement CI, Lean, and Six Sigma methodologies to improve productivity and eliminate waste. Drive process improvements through all levels of the organization.
• Test Plans & Deliverables: Create standard operating procedures, develop metrics and KPIs, and review test plans, test results, and project deliverables.
• Root Cause Analysis: Conduct technical investigations to identify root causes of issues and recommend improvements.
• Testing & Validation: Translate business and technical requirements into test cases and scripts, execute tests, document defects, and monitor testing results.
• Documentation & Reporting: Prepare test documentation, including Master Test Plans, test scenarios, defect reports, and test summary reports. Adhere to requirements traceability matrix.
• Collaboration & Communication: Work with cross-functional teams to ensure project requirements are met, and foster a culture of continuous improvement.
• CMMI & Process Maturity: Participate in the Capability Model Maturity Integration (CMMI) appraisal process, helping the organization achieve and maintain CMMI standards.
  
  

Required Skills & Experience

• Education: Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• Experience: 5 years of relevant experience in quality control, process improvement, and project management.
• Leadership: 2 years of experience leading teams in a matrixed organization.
• Testing Expertise: Experience in developing Master Test Plans, test cases, test scenarios, defect reports, and testing tools.
• Agile/Scrum Experience: Experience working in Agile/Scrum teams, leading testing efforts, and coordinating lab testing.
• Technical Tools: Proficient in Microsoft Excel, Word, PowerPoint, Visio, PowerBI, and issue tracking tools.
• Lean/CI Expertise: Formal training or certification in continuous improvement, Lean, or Six Sigma methodologies with a proven track record of driving process improvements.
  
  

Special Skills

• CMMI Experience: Experience in the Capability Model Maturity Integration (CMMI) appraisal process.
• Metrics & KPIs: Ability to develop operational metrics and KPIs to track performance and drive continuous improvement.
• Process Development: Ability to document workflows, develop SOPs, and prioritize testing based on risk and operational needs.
  
  

Preferred Skills

• Experience with structured test planning and test tracking software.
• Familiarity with process improvement models and industry best practices.