Salesforce Technical Product Owner

Job Title: Salesforce Technical Product Owner

Location: Bellevue, WA (Hybrid – 3 days onsite)

Mandatory Experience : (Ad Platforms)

Overview

We are seeking a skilled and innovative Salesforce Technical Product Owner to join our expanding Information Technology team. As a key member of the team, you will help shape the digital experiences necessary to advance our company's vision. You will be responsible for product planning and execution throughout the product lifecycle, working closely with engineering and support teams to ensure that customer satisfaction goals are met. This role requires strong collaboration, a user-focused approach, and a deep understanding of Salesforce.

Key Responsibilities

• User-Centric Focus: Keep the customer at the center of all product decisions, ensuring that the product meets their needs and expectations.
• Product Roadmap: Define and prioritize the product roadmap, balancing budget, timelines, and other constraints.
• Product Vision & Strategy: Develop and communicate the product vision, strategy, and roadmap, aligning with the organization's overall product strategy and business objectives.
• Stakeholder Communication: Regularly communicate the strategy, key metrics, and updates in product sync-up meetings with business teams, peers, and other interlocked teams.
• Requirements Gathering: Actively gather inputs from stakeholders, interpret them clearly, and update plans accordingly. Write product requirements including use cases, user stories, and acceptance criteria.
• Data-Driven Decision-Making: Make decisions based on data and facts rather than opinions, driving product improvements and value delivery to clients.
• Product Performance: Measure product performance, assess value delivered, and adjust roadmaps and plans as necessary.
• Cross-Functional Collaboration: Work effectively with cross-functional teams in a matrix organization, ensuring alignment and smooth execution.
• Problem-Solving: Demonstrate strong problem-solving skills, taking initiative and being willing to roll up your sleeves to get the job done.
  
  

Qualifications

• Experience:
• 8 years of progressive IT experience.
• 5 years as an Agile Product Owner or equivalent experience as a Business Analyst/Product Owner for a SaaS product.
• Extensive experience with Salesforce, particularly Service Cloud.
• Skills:
• Deep understanding of Salesforce capabilities and features, with the ability to stay updated on new releases.
• Strong product design and interaction design skills.
• Ability to write detailed Product Requirements Documents (PRD).
• Proficient in breaking down high-level requirements into actionable tasks.
• Strong attention to user experience and detail orientation.
• Excellent data analysis skills and familiarity with data-driven product optimization.
• Strong communication and collaboration skills, able to coordinate across teams to achieve goals.
• Education: Bachelor's degree or above.
• Certifications: At least one Salesforce certification is required.