Service Now Administrator

Job Title: ServiceNOW Administrator

Department: Information Technology

Location: Boston, MA (Hybrid)

Visa: Open

Position Overview

The ServiceNOW Administrator will manage the ServiceNOW platform, ensuring proper data governance, license compliance, and system maintenance. Reporting to the Vice President of End User Services, this role involves collaborating with IT and business stakeholders to support integrations, gather data requirements, and ensure governance standards are met. The administrator will also be responsible for documentation, tracking licensing usage, and maintaining the platform’s operational integrity.

Key Responsibilities

• Perform day-to-day operational tasks on the ServiceNOW platform.
• Assist in creating and maintaining reports for business leaders.
• Collaborate with the Asset Manager and Senior ServiceNOW Engineer to develop data governance processes.
• Identify and plan the removal of deprecated data or functionalities.
• Document data governance processes and active data points.
• Ensure new integrations comply with data governance standards.
• Track platform licensing usage to ensure compliance with subscription models.
  
  

Qualifications

• ServiceNow System Administrator Certification.
• Minimum of 3 years of ServiceNow Administration experience.
• Strong understanding of ServiceNOW base tables, relationships, and ITSM modules.
• Experience with CMDB, CI relationships, and ITSM modules.
• Knowledge of ServiceNOW licensing and subscription models.
• Ability to work collaboratively with stakeholders to develop data governance processes.
• Strong presentation skills to communicate ServiceNOW knowledge and best practices.
• Familiarity with LDAP and Active Directory structure.