ServiceNow Systems Administrator

Job Title: ServiceNow Systems Administrator

Location: Tallahassee, FL (On-site)

Duration: 9-Month Contract (With potential extensions)

NOTE: ONLY ON W2 Basis

Job Overview

We are seeking a ServiceNow Systems Administrator for a 9-month contract in Tallahassee, FL, with the potential for extensions. The ideal candidate will be responsible for managing, configuring, and maintaining the ServiceNow platform to ensure optimal performance, security, and adherence to best practices. The role requires strong technical expertise in ServiceNow administration and development, as well as excellent communication skills to support end users and collaborate with cross-functional teams.

Key Responsibilities

• ServiceNow Administration: Act as the primary ServiceNow Systems Administrator, ensuring platform health and performance.
• Platform Best Practices: Ensure usage and development on the platform follow industry standards and best practices.
• Configuration & Customization: Perform the configuration and customization of applications, workflows, and processes within the ServiceNow platform.
• Feature Implementation: Implement new features, updates, and modules to meet organizational needs.
• Support & Troubleshooting: Provide technical end-user support for issues related to ServiceNow and address system performance challenges.
• Workflow Management: Build, manage, and support workflows within the ServiceNow platform to improve operational efficiency.
• Systems Administration: Perform additional system administrator tasks as required by the department, including platform monitoring and optimization.
  
  

Required Experience

• ServiceNow Platform Experience: 5 years of experience working with the ServiceNow platform.
• Certified Systems Administrator: 4 years of experience as a Certified ServiceNow System Administrator.
• Certified Application Developer/Implementer: 3 years of experience as a Certified Professional Application Developer or Certified Professional Implementer.
• ServiceNow Implementation: Proven experience in ServiceNow platform implementation and development.
• MID Server: Experience in managing ServiceNow Management, Instrumentation, and Discovery (MID) Server.
• CMDB Expertise: Experience in configuring, managing, and supporting ServiceNow Configuration Management Database (CMDB) modules, including Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), Service Mapping, and various integration tools.
• Custom Widgets & Workflows: Hands-on experience with configuring custom widgets, Flow Design, Integration Hub, and Employee Center within ServiceNow.
• Glide Ajax Scripting: Strong understanding and ability to work with Glide Ajax scripting for advanced ServiceNow development.
  
  

Preferred Experience

• ServiceNow Certifications: Valid ServiceNow Systems Administrator and Certified Application Developer certifications are highly preferred.
• ITIL Knowledge: Knowledge of Information Technology Infrastructure Library (ITIL) principles and best practices.
• ITOM & SPM Expertise: Experience with ServiceNow’s IT Operations Management (ITOM) and Strategic Portfolio Management (SPM) configurations and best practices.
• Windows Server Administration: Experience administering Windows servers.
• Criminal Justice Environment: Knowledge of IT standards in a criminal justice or public sector environment.
• Governance Risk and Compliance (GRC): Familiarity with ServiceNow’s Governance Risk and Compliance configuration and best practices.
• Performance Analytics: Understanding of ServiceNow Performance Analytics configuration and best practices.
• Multi-Tenant Instances: Experience implementing and supporting multi-agency/company environments within the same instance of ServiceNow.
  
  

Skills And Competencies

• Problem-Solving: Excellent analytical and problem-solving skills to resolve technical challenges and optimize system performance.
• Communication: Strong verbal and written communication skills, including fluency in English, to support end users and collaborate with stakeholders.
• Collaboration: Ability to work effectively in a team-oriented, fast-paced environment.