What are the responsibilities and job description for the Graduate Assistant - Front Desk Operations position at Marshall University?
Position Details
Position Information
Position Title
Graduate Assistant - Front Desk Operations
Description of GA Assignment
GA : Exempt - The department will assign you specific duties.
Job Description Summary
Front Desk Operation Grad
The Front Desk Operations grad assists the program manager with the overall administration and operation of front desk operations of the residence halls including but not limited to workers' performance and discipline, scheduling, and front desk worker issues. This position will assist in the supervision of a staff of 30 Desk Assistants in order to create a safe and secure environment for residence hall students to live in.The position reports to the Program Manager.
Major Responsibilities include but are not limited to :
Supervision and Staff Development
Assist in the supervision of desk operations and 30 Desk Assistant
Participate and coordinate desk staff training and selection processes
- Assist in the creation of a semester front desk schedule and break desk schedule.
Ensure that all assistants are performing up to standard by implementing disciplinary action with desk assistants.
Update and administer the Desk Assistant Manual
Administrative Tasks
Maintain 15 weekly office hours (4 of which must occur after 5pm) and a high degree of availability and visibility
Maintain all student records in conjunction with the Program Manager
Assist with the distribution of mail to the residence halls
Participate in on-call duty rotation
Respond to campus crisis
Attend weekly staff meetings
Assist in opening and closing of residential communities
Coordinate resident advisor bulletin board incentive program
Create and distribute the Housing Happenings newsletter
Department
Housing Auxiliary - MU5400
Location
MU - Marshall University
Semester
Fall Semester, Spring Semester, Summer Semester
Hours Per Week
Full Time (20 hrs a week)
Qualifications
Required Qualifications
Education
Bachelors
Experience
One to two years in residential setting or the equivalent
Preferred Qualifications
Education
Experience
Posting Detail Information
Posting Number
MU2667GA
Open Date
02 / 10 / 2025
Close Date
Open Until Filled
Special Instructions Summary
