What are the responsibilities and job description for the CEC (Customer Experience Coordinator( OPEN AVAILABILITY REQUIRED) Full Time position at Marshalls?
Company Overview
Marshalls is a leading off-price retailer offering a wide selection of brand-name and designer merchandise at exceptional values. Our commitment to providing an outstanding customer experience drives our success and fosters a culture of excellence.
Summary
We are seeking a Customer Experience Coordinator to join our dynamic team at Marshalls. In this role, you will be instrumental in enhancing customer satisfaction and ensuring that every shopper has a positive experience. Your contributions will directly impact our mission to deliver quality service and value.
Responsibilities
- Coordinate customer service initiatives to enhance the overall shopping experience.
- Assist customers with inquiries, providing timely and accurate information.
- Manage outbound calling efforts to follow up on customer feedback and concerns.
- Utilize data entry skills to maintain accurate customer records and reports.
- Analyze customer interactions to identify trends and areas for improvement.
- Train staff on best practices in customer support and phone etiquette.
Requirements
- Proven experience in client services or customer support roles.
- Strong communication skills, both verbal and written, with proficiency in English.
- Ability to work effectively in a fast-paced retail environment.
- Multilingual abilities are a plus but not required.
- Familiarity with data entry processes and computer systems.
If you are passionate about delivering exceptional customer experiences and want to be part of a thriving retail environment, we invite you to apply today at Marshalls!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: No less than 32.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $14 - $16
