What are the responsibilities and job description for the Guest Services Manager position at Marshalltown Pizza Ranch?
Job details
Job type: Full-time night and weekends
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Introduction:
We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front of house and guest services operations of our restuarant. The Guest Services Manager will be responsible for managing a front of house team, ensuring that every guest receives great service in a timely manner while maintaining a clean appearance throughout the restuarant. A successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage and lead a front of house team
Oversee the daily operation of serving buffet guests
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized dining area and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned
Qualifications:
Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Strong customer service skills
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Paid time off
Medical, dental, and vision insurance
401(k) retirement plan
Professional development opportunities
Positive and supportive work environment
Salary : $12 - $16