What are the responsibilities and job description for the Account Manager position at Marshe Hamilton American Family Insurance?
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Job Summary
The Account Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
The Account Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
- Processes change to existing account and policies.
- Identify opportunity for cross-sell with existing customers.
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
Qualifications
- Obtain Insurance license within 30 days of employment.
- Demonstrated customer service experience
- Effective communication skills via email, phone and in the office.
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills·
- Spanish bilingual preferred but not required.
Salary : $30,000 - $50,000
