What are the responsibilities and job description for the Appointment Coordinator - Urgent Care position at Marshfield Clinic Health System (MCHS)?
Description
JOB SUMMARY
The Appointment Coordinator serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health Systems’ customer service standards. The Appointment Coordinator assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy.
Work Shift :
Mon - Fri; variable days / hours between 7 : 00 am - 7 : 00 pm with the location being at our Lake Hallie Center or Eau Claire Oakwood Center. Sat & Sun - 7 : 00 am - 1 : 00 pm (rotating weekends) with the location being at the Lake Hallie Center on the weekends.
ESSENTIAL JOB FUNCTIONS
1. Operates computer and phone system to appropriately and accurately schedule, change, cancel, coordinate, and confirm appointments including ancillary tests and procedures for patients and customers.
2. Screens all incoming phone calls to the department and determines disposition.
3. Schedules and instructs patients on preparations for tests and procedures.
4. Sends letters with appropriate forms, questionnaires, and instructions to patients to educate or receive feedback about their appointment and or procedures.
5. Receives, processes, and files letters and forms from patients and referral sources.
6. Verifies and updates patients’ insurance and demographic information.
7. Maintains and updates provider schedules.
8. Operates a fax machine, photocopier and / or printer effectively to communicate patient information.
9. Requests and processes co-payments from patients.
10. Regular attendance is required in order to carry out the essential functions of the position.
11. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions.
ADDITIONAL DUTIES
1. Monitors, orders and delivers / stores supplies.
2. Performs receptionist duties.
3. Other duties as assigned.
JOB QUALIFICATIONS
EDUCATION
Minimum Required : High School diploma or equivalent.
Preferred / Optional : Completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.
EXPERIENCE
Minimum Required : Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.
Preferred / Optional : Six months’ previous experience in a healthcare facility to include direct patient contact or previous customer service experience.
CERTIFICATIONS / LICENSES
Minimum Required : None
Preferred / Optional : None
