What are the responsibilities and job description for the Appointment Coordinator position at Marshfield Clinic Health System (MCHS)?
Description
JOB SUMMARY
The Appointment Coordinator serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. The Appointment Coordinator assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy.
JOB QUALIFICATIONS
EDUCATION
Minimum Required : None
Preferred / Optional : Completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.
EXPERIENCE
Minimum Required : Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.
Preferred / Optional : Six months’ previous experience in a healthcare facility to include direct patient contact or previous customer service experience.
CERTIFICATIONS / LICENSES
Minimum Required : None
Preferred / Optional : None
