What are the responsibilities and job description for the Veteran Service Representative (Remote in Wisconsin/Michigan) position at Marshfield Clinic Health System (MCHS)?
Description
JOB SUMMARY
The Veteran Service Representative is responsible for coordinating incoming Veteran Affairs (VA) Community Care Network (CCN) Authorizations, verifying Veteran coverage, and securing VA CCN authorization for services to be rendered. This individual assures accurate and timely entry into the organization for the purpose of Veteran referral and authorization for services. The Veteran Service Representative gathers and correctly analyzes multiple pieces of data to accurately process authorization while providing excellent service to Veterans, providers, external facilities, and the organization.
JOB QUALIFICATIONS
EDUCATION
Minimum Required : None
Preferred / Optional : Successful completion of post-secondary courses in Medical Terminology and Diagnosis and CPT Coding, and Anatomy & Physiology. Graduate of a Medical Assistant, Health Unit Coordinator, or Health Care Business Service program.
EXPERIENCE
Minimum Required : Two years’ experience in a medical business office or healthcare setting involving customer service or patient-facing responsibilities, or equivalent experience.
Preferred / Optional : None
CERTIFICATIONS / LICENSES
Minimum Required : None
Preferred / Optional : None
