What are the responsibilities and job description for the Dedicated Operations Manager position at Marten Transport?
PURPOSE:
To effectively manage and coordinate all operational activities as they relate to the account. Managers will work directly with Fleet Managers and Account Managers on site and off to ensure we are maximizing our potential in the region. Persons in this position will interface with the maintenance Department on facility issues within the property, along with assisting in ensuring Marten equipment is properly maintained.
RESPONSIBILITIES:
1. Establish and maintain excellent communication processes between Marten and dedicated customer. Maximizing utilization of daily capacity to meet internal goals and requirements of Marten Transport, Ltd
2. Analyze service reports to determine root causes for service failures and then use the information to implement the appropriate corrective action plans.
3. Supervision of Account Managers and Fleet Managers on the daily execution of their responsibilities.
4. Maintain a strong understanding of customers initiatives, in order to keep Marten's strategic focus in line with those goals.
5. Maintain a thorough understanding of customer transportation management systems.
6. Proactively obtain truckload volume forecasts from customer. Daily load planning and monitoring of capacity and equipment to meet customer service requirements in assigned areas of responsibility.
7. Establish and maintain good relationships with all members of customers support departments.
8. Complete and manage all Collaborative Fleet reports.
9. Work closely with Marten's Recruiting department to aid them in the recruitment of drivers for any established collaborative or dedicated fleet.
10. Other duties as assigned.
RELATIONSHIPS:
Daily interaction with transportation managers, customers, drivers and Marten operational staff.
ABILITIES/SKILLS REQUIRED:
Strong interpersonal, verbal, and written communications skills. Ability to multi-task in a fast pace environment.
Ability to analyze work process and procedures in order to execute change that improve Martens operational performance. Excellent self-motivational skills.
Ability to communicate effectively across multiple levels of management. Ability and willingness to travel when required.
PHSYICAL REQUIREMENTS:
Ability to sit for extended periods of time. Reasonable manual dexterity.
EDUCATION/ TRAINING REQUIRES:
B.S. degree preferred in Operations, Management, Supply Chain or Logistics
