Residential Specialist/Security

JTitle: Residential Specialist/Security

Program: Operations/programs

Hours: Full-time (40 hours per week and/or on-call)

Supervisor: Assistant Director of Programs

Job Summary: Patrol premises and property to ensure safety and provide a secure environment for residents, guests, employees, volunteers, clients, and the Access Center. The Residential/ Security / Services Officer will enforce all rules and regulations set forth for the operation of the Access Center. Security shifts are day, swing, and weekends and holidays may be required.

In addition, you will be providing supportive services to homeless clients and monitoring and documenting client activities that require such documenting.

Essential Functions:

· Ensure integrity and security of all buildings.

· May provide information about other social service resources in the area.

· Scheduling appointments for clients, answering phones and tracking clients' service records.

· Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.

· Monitoring the services being provided and staying up to date on any services being introduced or discontinued.

· Monitor and Operate shower services program.

· Assist with any other operating duties such as, shower, laundry, distribution of snack, and set up & breakdown of cooling center. In addition to any other needed task to provide needed services.

· Maintain a database of clients and client services provided

· Conduct crowd control during special functions and as otherwise needed.

· Patrol all areas of the Access Center. Respond to alarms that occur at off-site locations.

· Ability to handle crisis situations.

· Provide timely assistance to assure the safety of staff, guests, volunteers, and clients.

· Clear the building(s) in case of fire, bomb threat, natural disaster, or other emergency alarm.

· Contact medical personnel as situation dictates.

· Will likely be called upon to assess suicidal/homicidal persons. May have to physically intervene to ensure safety of self and others. This may include other types of intervention involving acts of violence.

· Protect life and property; prevent and reduce crimes against employer’s business, or other organizations and institutions to which assigned.

· Respect and protect the confidential and privileged information of employer or client beyond the term of employment, except where their interests are contrary to law.

· Cooperate with all recognized and responsible law enforcement and government agencies in matters within their jurisdiction - as long as it does not conflict with the confidentiality of the client.

· Accept no compensation, commission, gratuity, or other advantage without the knowledge and consent of employer

· Ensure that guests, staff, volunteers and clients conform to all stated rules and regulations.

· Conduct searches of clients and their belongings per request of staff or personally observe suspicious activity May act as a safety investigator and will report safety hazards and/or violations to a supervisor as soon as practical; responsible for following safety practices while conducting security duties.

· Present oneself in a professional manner.

· Record all incidents occurring during the shift. Write incident reports in a timely fashion.

· Report any malfunction of security equipment to Supervisor and document the malfunction in the log.

· Perform other reasonably related business duties as assigned by Program Manager, immediate supervisor and other management as required. This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

· May act as a safety investigator and will report safety hazards and/or violations to a supervisor as soon as practical; responsible for following safety practices while conducting security duties.

· Present oneself in a professional manner. Record all incidents occurring during the shift. Write incident reports in a timely fashion.

· Read, study and learn all Martha’s Village policies and procedures.

· Uphold the law and respect the constitutional rights of all persons.

· Observe the principles of truth, accuracy and prudence, allowing neither prejudices, nor friendships to influence decisions. Report to superiors, without hesitation, any violation of the law or of employer’s or client’s regulations.*

· Ensure all paperwork in control areas is filed properly and that the post is functional and clean.

· Perform other reasonably related business duties as assigned by Program Manager, immediate supervisor and other management as required. This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and Experience Required: Valid Divers License and experience working with vulnerable populations including chronically homeless adults

Skills: · Ability to work effectively with volunteers. · Proficient in Microsoft office programs.'

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $19 - $21