What are the responsibilities and job description for the Patient Service Coordinator - Seasonal Temp position at Martha's Vineyard Hospital?
Summary
This position reports to the Operations Manager. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments. This person understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patients, family and team.
Does this position require Patient Care?
No
Essential Functions
-Understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patient, family and team.
-Actively participates in daily team huddles.
-Greets and directs visitors.
-Answers incoming patient calls in a Call Center setting.
-Addresses live phone calls and sends to triage nurse as needed.
-Reviews EMR administrative messages, Outlook e-mail, multiple times per day.
-Schedules patient appointments for follow up, new patient office visits, sick visits, annual visits, etc.
-Confirms and edits patient insurance coverage.
-Completes EMR functions, i.e.
-Arrival Status, No Shows, Cancellations.
-Fills empty slots within the clinician's schedules daily utilizing a wait list, follow up list and sick/urgent visits.
-Maintains adequate stock of new patient packets, follow up appointment cards, Patient Gateway portal cards.
-Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift.
-Reschedules canceled appointments in EMR using EMR functionality for wait list, recall list and Televox cancellation lists.
-Cross trained to support primary care, pediatrics and specialty offices.
-Applies and promotes the Core Values of MVH.
-Provides welcoming, efficient and thorough customer service at the point of patient check in for Established Patients and New Patients.
-Verifies patient using two patient identifiers, arrive patient in EMR system, directs patient to the appropriate care team.
-Confirms and updates patient demographics and insurance; copy patient insurance card (s).
-Requests/receives co-pays.
-Schedules patient follow-up and new patient appointments.
-Prints and distributes visit summary reports to patient upon departure.
-Cross covers all check in/check out areas and call center duties as needed.
Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Martha’s Vineyard Hospital and Windemere Nursing & Rehabilitation Center are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
This position reports to the Operations Manager. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments. This person understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patients, family and team.
Does this position require Patient Care?
No
Essential Functions
-Understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patient, family and team.
-Actively participates in daily team huddles.
-Greets and directs visitors.
-Answers incoming patient calls in a Call Center setting.
-Addresses live phone calls and sends to triage nurse as needed.
-Reviews EMR administrative messages, Outlook e-mail, multiple times per day.
-Schedules patient appointments for follow up, new patient office visits, sick visits, annual visits, etc.
-Confirms and edits patient insurance coverage.
-Completes EMR functions, i.e.
-Arrival Status, No Shows, Cancellations.
-Fills empty slots within the clinician's schedules daily utilizing a wait list, follow up list and sick/urgent visits.
-Maintains adequate stock of new patient packets, follow up appointment cards, Patient Gateway portal cards.
-Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift.
-Reschedules canceled appointments in EMR using EMR functionality for wait list, recall list and Televox cancellation lists.
-Cross trained to support primary care, pediatrics and specialty offices.
-Applies and promotes the Core Values of MVH.
-Provides welcoming, efficient and thorough customer service at the point of patient check in for Established Patients and New Patients.
-Verifies patient using two patient identifiers, arrive patient in EMR system, directs patient to the appropriate care team.
-Confirms and updates patient demographics and insurance; copy patient insurance card (s).
-Requests/receives co-pays.
-Schedules patient follow-up and new patient appointments.
-Prints and distributes visit summary reports to patient upon departure.
-Cross covers all check in/check out areas and call center duties as needed.
Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
1-3 years of customer service experience, preferably in a clinical setting. Electronic Medical Record Experience preferred. 1-2 years required
Knowledge, Skills and Abilities
- Ability to work effectively on a team.
- Ability to manage multiple tasks concurrently.
- Comfortable in a fast-paced working environment.
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Martha’s Vineyard Hospital and Windemere Nursing & Rehabilitation Center are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
