Head of Deposits and Payments

Description

Position Summary: The Head of Deposits and Payments will design and execute the Bank’s deposit growth strategy, relationship development, service culture, and account operations for Martha’s Vineyard Bank. In addition, the Head of Deposits and Payments serves as a member of the Bank’s Senior Management Team, contributing to the formulation and execution of the Bank’s strategies and tactical projects. 

• Provide strategic and operational leadership for the Deposits and Payments business line, including the Account Operations department.
• Promote the Bank’s core values and foster collaboration across all business lines and operational groups in the organization.
• Develop and implement deposit and payments strategies, programs and performance standards that effectively support the Bank’s profitability and growth.
• Promote an environment that provides an extraordinary customer experience with a strong relationship development and service culture.
• Oversee and manage our customers’ in-person experience throughout the Bank’s offices.
• Continuously innovate and evolve the Bank’s digital banking experience in pursuit of exceptional broad capability and ease-of-use.
• Evaluate and analyze the deposit portfolio for developing trends, actionable opportunities, or emerging issues.
• Monitor and evaluate the Deposits and Payments business line’s performance based on established metrics.
• Analyze the effectiveness of the Bank’s offices and recommend changes to staffing and hours of operation as appropriate.
• Collaborate with the Marketing team on the development and implementation of profitable and competitive solutions and services focused on core deposit growth.
• Remain abreast of current legal, regulatory, and other requirements. Recommend changes in the Bank’s policies and procedures as necessary to ensure the Bank’s compliance with all regulations.
• Lead the Account Operations department’s back-office deposit functions including account processing, issue resolution, wire transfers, ACH processing, fraud prevention/detection, electronic banking, debit cards and branch reconciliation.
• Manage, coach, and develop direct reports. Establish performance standards, goals, and objectives. Conduct annual performance reviews, mid-year check ins and career path development conversations.
• Lead and manage the institution’s in-bound telephone response activities, including issue resolution for Deposits and Payments and initial call handling for the institution.
• Collaborate with Professional Development Manager on appropriate professional development opportunities (internal and external) to provide growth and development for the Deposits and Payments staff. Professional development to include financial services knowledge, technical proficiency and professional growth and development. Motivate and coach office staff to develop professional skills.
• Work with the Deposit Rate Review Committee to review and establish rates for all deposit solutions. Analyze financial and local market trends and conditions to ensure that deposit rates are realistic and competitive.
• Maintain and expand relationships by seeking excellence in the Bank’s customer experience and personifying the Bank’s service culture with customers and the community. Promote positive bank image through community involvement, networking and attending community-based events.
• Assist in the recruiting, interviewing, and hiring of Deposits and Payments staff in the retail offices and account operations. Work with Office Managers during the disciplinary process and work to resolve staffing issues and always ensure appropriate levels of staffing.
• Manages the Agile Banking relationship for all things operations.
• Responsible for the operations and development of Windward Bank.

Physical & Environmental Aspects

• Must be able to stand or sit for long periods of time.
• Work is normally performed in an office environment.
• May operate office equipment necessary to perform job function.

• Job Positions/Departments Immediately Supervised:
  • Regional Office Manager
  • Account Operations Manager
  • Optimization leader
  • Solutions Desk Manager
  • Fraud Coordination Group
  • BSA/AML

Qualifications

• Bachelor’s Degree preferred. Completion of banking school programs is desirable.
• 10 years’ experience in retail banking.
• Advanced knowledge and experience in all Deposits and Payments functions.
• Expert skills in staff management and development, relationship development, business, and solution development.
• Comprehensive knowledge of all state and federal regulatory requirements.
• Excellent organizational, leadership and interpersonal skills.
• Excellent computer knowledge & ability (Windows, Word, Excel, Salesforce, digital phone systems, core banking systems, etc.).
• Additional capabilities: Notary Public; Medallion Guarantor. Maybe expected to register on the NMLS site.