Retail Banker - Martha's Vineyard

Description

Position Summary: The Retail Banker is responsible for delivering retail banking services to customers and maintaining operational efficiency within the office. Responsibilities vary based on experience and may include relationship building, office management, and supervising team members. This role plays a key part in supporting the bank’s growth and service excellence, while upholding compliance with policies and regulations. The Retail Banker Level will be assessed based on multiple criteria.

Position Responsibilities

Handle transactions accurately, including deposits, withdrawals, loan payments, account inquiries, and issuing official checks and money orders.

Process and maintain Safe Deposit Box service requests.

Perform end-of-day balancing and ensure operational accuracy across all transactions, including ATMs and coin machines.

Manage customer accounts, assist with disputes, stop payments, and wire transfers, ensuring a high level of customer satisfaction.

Proactively identify customer needs and provide appropriate solutions (e.g., deposits, loans, and other services).

Build and maintain strong relationships with customers by offering personalized service and referrals to relevant bank solutions.

Assist in the opening and maintenance of both personal and business accounts, ensuring accurate documentation and customer satisfaction.

Collaborate with teammates to resolve issues and troubleshoot when needed.

Support the Office Manager in achieving operational goals, including cash management, deposit growth, and customer retention.

Help promote and sustain a deposit growth culture within the office through active customer engagement.

Ensure compliance with state and federal banking regulations, including security protocols.

Supervise and mentor Retail Banker staff, guiding them through daily tasks and addressing office operations. (Retail Bankers III, IV, and V)

Employee Responsibilities

Recognize and demonstrate the Bank’s Core Values:

We value and respect the contribution of each member of the team.

We work together to support our mutual goals.

We foster an inclusive, non-hierarchical environment.

We gain a sense of fulfillment through our contribution to the whole.

We manage client and company resources responsibly.

We are passionate about our craft.

Each day our effort is focused on doing better than the day before.

Be curious.

Expect the highest quality work from ourselves.

Enable our creativity with continuous self-improvement.

We go out of our way to do the right thing.

Going the distance to do right by our customers and colleagues.

Protect the confidentiality and privacy of our customers – no matter what.

Embody the gold standard of professional ethics.

Avoid even the appearance of impropriety.

We are candid and kind.

Our integrity, built on the trust of our community and among our peers, depends on our ability to communicate with respect, honesty, and candor.

Have the courage to be honest.

Trust and empower individuals.

Hold each other accountable to uphold our values.

Maintain knowledge of services in area of responsibility.

Maintain basic knowledge of related state and federal banking compliance regulations.

Demonstrate understanding and adherence to Bank Security procedures.

Work within procedural limits of position.

Any other tasks or projects assigned by supervisor.

Qualifications

Position Qualifications

High school diploma required; additional education in banking or finance preferred.

Experience in retail banking or customer service, with increasing responsibility based on multiple factors.

Excellent organizational and communication skills.

Proficient computer knowledge & ability (Windows, Word, Excel).

Attention to detail with a strong focus on accuracy and compliance.

Ability to work independently and with minimal supervision.

Physical & Environmental Aspects

Must be able to stand or sit for long periods of time.

Work is normally performed in an office environment.

 Must be able to lift or carry 5-pound bags of coin.

May operate office equipment necessary to perform job function.