CUSTOMER SERVICE REPRESENTATIVE

Description

Job Title: Customer Service Representative

Status: Non-Exempt

Reports to: Customer Service Manager

About Martin Inc.

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit www.martinsupply.com

Summary

As a Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better."

Key Responsibilities

• Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by customer.
• Assists Customers by proving the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and order delivery.
• Assists in preparation and tracking of quotes, using CSD, Excel, or other programs as required.
• Enters and tracks customer orders from inception through delivery.
• Expedites customer product or raw material as required.
• Communicates with sales as required to setup customer, customer parts, and manage customer daily operations.
• Demonstrates consistent, professional, customer-oriented, dependable, on-time performance.
• Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change.
• Performs other duties as assigned.
  
  

Requirements

• Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
• Ability to communicate effectively with customer, sales, suppliers, and other team members.
• Ability to make decisions based on information available.
• Ability to follow verbal and written instructions within specified time frames.
• Possession of intermediate to advanced MS Office and general computer skills.
• 2-5 Years of experience in Industrial Supply or Safety Product Customer Service preferred
• Bachelor Degree in Business or related field preferred or equivalent experience.
  
  

What Makes Martin Different

As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are:

• Our low-cost, low-deductible individual and family healthcare plans
• 8 paid holidays
• Weekly Pay
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
  
  

Shift

Full-time

Monday-Friday

7:30 a.m. - 4:30 p.m.

Occasional Weekends