On-Site Operations Support Specialist

Job Title: On-Site Operations Support Specialist

Status: Non- Exempt

Reports to: Strategic Regional Business Manager

About Us:

Martin is a thriving national distributor of Safety, Industrial, Fasteners, and Integrated supplies and services. Named one of the top 50 industrial distributors in the nation, Martin serves industrial and construction customers of all sizes – from small machine shops to manufacturers – creating custom-tailored solutions for their unique needs. Martin strategically partners with leading manufacturers and suppliers to bring customers the best value at the best price. You’ll find that our committed personnel, decades of experience, and hands-on service traditions truly set us apart.

Summary:

This role will serve as a back-up to Martin Supply on-site managers, vending stockers, and warehouse roles for various supply chain solutions in the central Indiana area as needs dictate. The role is a full-time role that requires managing all aspects of vending, product, components, programs, inventory control, entering orders, and moving material to designated customer locations. Further requirements include supporting customer purchasing teams, engineering, and manufacturing teams at all levels.

Key Responsibilities:

• Become proficient with ERP system.
• Manage all aspects of vending, product, components, programs, and inventory control.
• Enter and pull orders for customers daily
• Responds to requests for service and assistance from customer.
• Ensures work processes and customer PPE requirements are diligently followed.
• Must be able to work independently.
• Coordinates with Martin Sales on product samples, testing, quotes, and value-added services.
• Provide weekly, monthly, and as requested reporting on sales, fill rates, and new product requests.
• Cultivates relationship with customer by providing excellent customer service.
• Develop and maintain a thorough knowledge of Martin services and pricing structure.
• Determine customer needs and propose appropriate service needs and cost savers.
• Sort and place material on racking, vending machines, shelving, or other storage areas daily.
• Perform other related duties as assigned by management

• High school diploma or GED required. An equivalent combination of education and experience will be considered.
• Prefer Industrial MRO and/or Safety Sales Background.
• Proficiency in computer skills, including ERP software and Microsoft Office Suite.
• Strong organizational skills and product knowledge.
• Excellent customer service skills with a focus on responsiveness and satisfaction.
• Dependable and reliable, demonstrating initiative in problem-solving and meeting customer needs.
• Detail-oriented with a high level of integrity and professionalism.
• Effective communication and teamwork abilities.
• Must be able to lift 50 pounds.
• Ability to work in an ever-changing environment

Schedule:

Full-time

Monday - Friday

7 a.m. - 4 p.m.

No weekends