What are the responsibilities and job description for the Technician 2, Retail Systems position at Martin's Super Markets?
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
Location:
760 Cotter Street - South Bend, Indiana 46613Job Description:
Position Summary:
This role is responsible to install, troubleshoot, maintain, support and repair personal computer systems and related peripheral equipment for Company and Independent Retail locations. The related peripheral equipment may include wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks and servers, printers and modems.
Here’s what you’ll do:
Responsible to install, troubleshoot, maintain and repair personal computer systems and related peripheral equipment in support of the Company retail environment.
The related peripheral equipment may include wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks, servers, printers and modems.
Troubleshoot, identify, analyze, resolve and/or escalate technical and customer problems for POS hardware, software, and telecommunication per established computer support guidelines.
Maintain accurate documentation for inventories and customer records in accordance with established guidelines.
Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems.
Provide technical support and training to end users to ensure optimal utilization of business system.
May provide training to other IT associates. Identify, analyze, and repair product issues; order and replace parts as needed.
Determine and recommend products or services to best fit the customer's needs.
Make recommendations on system development, improvements, optimization or support efforts to minimize cost.
Additional responsibilities may be assigned as needed.
Here’s what you’ll need:
High School Diploma (Required) or equivalent combination of education and/or experience.
Two (2) years IT Support experience required; experience in Retail Technology preferred.
Good written and verbal communication skills.
Good organizational, planning and time management skills with outstanding trouble shooting and problem-solving skills.
Strong customer service skills required.
Knowledge of working in multi system, multi-vendor environment.
Familiar with IT concepts, practices, and procedures.
Strong technical knowledge (Hardware and Software) of microprocessor-based PC's, printers, POS terminal hardware and Local (LAN's) and Wide Area Networks (WAN's).
Familiar with Windows 10 & Windows 11, and Microsoft Office products.
Ability to travel up to 25%.
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.
We are not able to sponsor work visas for this position.
