Member Services Manager

• Coordinate, plan, organize and issue Club Golf and Social membership applications, directly respond, file and organize all membership applications with the real estate sales team.
• Check membership applications, reviews references and make recommendations to membership committee.
• Maintain the Club’s database (membership directory) of owners, in both the Golf, Social and Honorary categories, including a resignation list for resigned members, a waiting list and other spreadsheets as needed to track members.
• Track Club members, while working with the accounting department to coordinate timing of newly issued memberships, retiring sold memberships, transferring and reissuing memberships and establishing accounts for new members. 
• Provide an understanding of the Club’s membership offering to members and prospective members.
• Assist the Executive Leadership team with member communications including surveys and notices.
• Develop and assure that established procedures for processing memberships are consistently followed.
• Conduct orientation programs for new members.

• Track, coordinate and communicate with sellers and purchasers, real estate professionals and title companies on the sale and resale of homes and homesites within the community, including inspection of lot Final Master Statements for HOA and Club dues and fees. 
• Coordinate, plan, organize and maintain individual homesite files for new owners of the Community Association, including archives of resigned owners.
• Work with real estate sales in introducing prospective members to the Club and membership process.

• Provide high-level administrative support to the Club’s COO and Senior Director of Operations “SDO” including calendar support, meeting planning, managing correspondence, preparing documents, and ensuring smooth operation of high-level meetings and events.
• Assist the Chief Operating Officer “COO” in the matters of the Club Board, including organizing annual and quarterly meetings and assisting the MCC Board with letters to members and minutes of meetings. 
• Manage the Offering Circular and Annual permit application with the Department of Business Oversight (“DBO”), manage amendments of the Club documents, maintain a corporate book, manage annual and quarterly meetings and keep accurate files relative to Club membership documents.
• Prepare and distribute Board Meeting collateral including agendas, meeting minutes, revisions, and other communications as needed
• Maintain a file of Club historical information.

• Project a superior attitude and presentation, with an understanding that positive interaction, a “can do” attitude and anticipating the needs of the members and their guests is a guiding philosophy.
• Work within an accurate and detailed level of consistent file and reporting needs, including member applications and letters with excellent communication skills.
• In a cooperative and collaborative manner, work closely with the Club COO, SDO, and other department heads in the understanding of individual member needs and requests.
• Accommodate and establish positive rapport with Members and guests. Promote positive member and prospective member relations between the Club’s management and the Membership.
• Effectively, in a timely manner, respond to Member comments in accordance with Club standard, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members.
• Participate in continuous training to enhance career development and technical areas of expertise.
• Any other duties as needed to improve safety and assist fellow Ambassadors in fulfilling Martis Camp’s Mission, Vision, and Core Values.

• Ability to interact and develop positive relationships within the organization.
• Excellent verbal and written communication skills.
• Effective listening, interpersonal, and guest service skills.
• Excellent attention to detail and organizational skills
• Proficient with Microsoft Office Suite, Publisher, InDesign, or related software.
• Maintain high ethical and moral standards.
• Bilingual preferred (English / Spanish)
• Ability to work with little supervision.
• Ability to prioritize, multi-task and complete assignments within various time constraints.

• 2 years of college experience required.  Bachelor's degree preferred.
• California Public Notary Commission
• Real estate sales experience preferred.

• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, computer, web, voice, teleconferencing, e-mail, etc.
• Ability to stand and sit for long periods and perform tasks that require bending, stooping, kneeling, bending, twisting, crouching, climbing, reaching, standing, sitting, carrying, walking, pushing, pulling, lifting, and grasping.

Salary : $90,000 - $120,000