Customer Service Representative

Marty Cancila Dodge, Chrysler, Jeep and Ram is now hiring for a full-time Customer Service Representative for Service and Parts Business Development Team in Florissant MO. We are seeking a qualified individual with customer service and automotive experience to help our expanding business grow.

Responsibilities:

As Customer Service Representative Marty Cancila, you will enjoy working with our loyal, established customer base, and will have many opportunities to grow professionally. In this role, you will:

• Assist with incoming service and parts phone calls.
• Set up, schedule and monitor service department appointments.
• Follow up and reschedule missed or late service department appointments.
• Make follow-up phone calls to previous day service customers to ensure complete satisfaction.
• Discuss during customer follow up calls the importance of responding to CSI surveys.
• Bring all customer concerns and complaints to the attention of the Service Manager.
• Make follow up phone calls to current open recall customers.
• Respond to all digital platforms contact or inquires and set up service department appointment accordingly.
• Follow policies and procedures as set forth in the Employee Handbook.
• Any other duties as assigned.
• Schedule Special Ordered Parts Installations
• Liaison for Service and Parts Inquires
• Customer Service resolution
• Work directly with Service and Parts advisors in a fast-paced environment.
• Outbound Campaign contacts to generate service and parts Business.
• Additional duties to assist and grow the service and parts department

Ideal applicants will have the following qualifications:

• Must be 18 of Age
• Minimum 2 years' experience in the Automotive Industry
• Customer service experience
• Team player
• Prompt and courteous
• Enthusiastic, positive personality
• Must have strong computer skills
• Experience with Automotive and or Digital CRM Platforms.
• A commitment to excellence in everything you do.
• Efficient and accurate in a fast-paced environment
• Ability to effectively communicate with others – verbal and written
• Strong sales orientation
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Personable, friendly demeanor with "World Class" customer service approach
• Well groomed, professional appearance
• Leadership skills and a desire for advancement are a plus

Job Benefits

We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members benefit which include:

• Full time position
• Competitive Pay
• Paid Vacation and sick time
• Health Care package
• 401K Plan
• Dental insurance
• Vision insurance
• Employee Discounts
• Paid Training

The team at Marty Cancila works well together because we employ people who share a commitment to quality and passion for excellence. If that describes you, we'd love to hear from you!