Description
Store Support Associate (Customer Service Department)
Marukai Markets dba TOKYO CENTRAL is one of the fastest-growing chain of retail stores and supermarkets offering the widest selection of Japanese and Hawaiian imported grocery and retail products in the nation. Customers are provided with a variety of products that you will not find in a typical grocery store environment. Fresh, seasonal, and variety of foods are our passion!
We're immediately hiring associates for our Customer Service Department. Experienced Retail Associates, Cashiers, and Grocery Clerks are Needed!
- This is a summary of some key duties and physical requirements and is not intended to be a complete job description.
Benefits / Perks
Employee DiscountsPaid Sick LeaveHealth InsuranceSupplemental Insurance available for Life and Disability Insurance401 K (after one year)ESSENTIAL DUTIES in Customer Service Department (Retail Associates) (responsibilities include, but are not limited to)
Providing premier customer service, including greeting them and responding to questions to all customers and staffResponds quickly and in a friendly manner to customer inquiries and complaintsEngaging in suggestive selling and other sales techniquesAbility to bag merchandiseAssists in returning shopping carts and baskets to designated areasReports all irregular issues and problems to the Store Manager for solutionsExceeds Customer Service Department's sales goals assigned through the efficient execution of Company policies and proceduresOpens & closes assigned cash registersCounts opening and closing cash and other transactions for assigned registerScans merchandise purchasedChecks customers' coupons and applies to purchasesChecks coupons for expiration dates and validityChecks IDs for tobacco and alcohol transactionsProcesses purchases quickly and efficientlyProcess returns and credits customers utilizing the Company's return policy proceduresConducts transactions professionallyWorks various shifts, days or nights as assigned by Store Manager in accordance with the Company's business needsOrganizes and stocks Customer Service display areas per store's layouts, planograms and standardsSetting up and maintaining the condition of the Customer Service Section according to company standardsProactively supports any promotional activity within the store and contributes to an effective working environmentEnsures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easilyCustomer Service :
Providing premier customer service, including greeting them and responding to questionsEngaging in suggestive selling and other sales techniquesMeets or exceeds Department's sales goals assigned through the efficient execution of Company policies and proceduresMaintains cleanliness of work area, storage area, and selling floorEnsures a safe and clean work environmentCross Training :Store Support Associates exemplify teamwork and are open to and willing to be trained and step in when needed in all departments and similar skilled areas for filling and development opportunities.QUALIFICATIONS :
High School Diploma or GED equivalent preferredMust be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment.Must be able to use job related equipment such as a stepping ladder and dolliesNo experience required, but a minimum of 1-2 years of work experience in a similar work environment is preferredPrevious experience as a Retail Associate, Cashier, or Grocery Clerk is preferredMust be able to lift up to 20 pounds without aiRequirements
QUALIFICATIONS :
High School Diploma or GED equivalent preferredMust be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment.Must be able to use job related equipment such as a stepping ladder and dolliesNo experience required, but a minimum of 1-2 years of work experience in a similar work environment is preferredPrevious experience as a Retail Associate, Cashier, or Grocery Clerk is preferredMust be able to lift up to 20 pounds without aidREQUIREMENTS
Able to deliver friendly, courteous, prompt customer serviceAble to read, write, and do simple math problemsAble to interpret, understand and follow instructionsAbility to effectively communicate and respond to questions from the general public and managementAbility to interact with all levels of managementMust be able to operate pallet jack, scissor lift, baler, compactor and scrub machinePossess a food handling license or the ability to acquire oneMarukai is an Equal Opportunity Employer and participates in E Verify.
Marukai is very aware of the COVID-19 pandemic and practices the highest and safest levels of precautions to keep associates safe with sanitizing practices, social distancing, personal protective equipment, and safety screening in adherence with the Health Department, CDC, State, Local, and Federal laws.
All Candidates must be able to work evening shifts, weekdays, weekends, and holidays.
